Submit wheel spins endlessly. Contact requests not sent

  • Resolved jpardstrum

    (@jpardstrum)


    8 months, 2 weeks ago

    After recent update, the contact forms no longer submit. They stall with the wheel spinning endlessly. The only way to stop this process is to refresh the page (nothing sent) or navigate away from the contact page. Nothing sent. No messages appear.

    The form used is the stock Contact form from Contact Form 7. No custom fields have been added. The system was running fine, with CForm 7 for several weeks prior to this problem, and no other plugins have been added since.

    I tried with and without ReCaptcha extension. Same result of endless spinning with or without reCaptcha v3.

    Contact Form 7 was installed with the theme purchased about 6 weeks ago for the site (postero from Opal), so I doubt whether there is a conflict with it. Likewise, the other plugins used are all recommended by the theme maker as being fully compatible. They were all running perfectly in combination with Contact Form 7 until less than a week ago. We are updated to the latest 5.9.6.

    All unrelated plugins were deactivated to check for incompatibilities, but there is no difference with these activated or deactivated. We also run WP Rocket CDN. The form was working fine with this as well until this week.

    Any other suggestions to try?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    Thread Starter jpardstrum

    (@jpardstrum)

    https://ardstrum.com/contact/

    Thread Starter jpardstrum

    (@jpardstrum)

    As a follow up, i tried it with Microsoft Edge and it works.

    Even after clearing cache and cookies on Firefox and Chrome, it still spins endlessly on these two browsers.

    Thread Starter jpardstrum

    (@jpardstrum)

    Now it’s just getting bizarre. After three messages went through with Microsoft Edge browser, now the contact form spins just like the other ones. I’m assuming caching or cookies, but I’ve cleared them all several times and that doesn’t seem to re-set anything. The form when visited on Firefox, Chrome, Safari, or Edge behave the same, not sending the form.

    Thread Starter jpardstrum

    (@jpardstrum)

    Ok, all’s working now. Dumped all the cookies and cache at all levels, including the Rocket CDN. Seems to have cleared up as I can now send requests through the form on all browsers.

    Thanks, and cheers.

Viewing 5 replies - 1 through 5 (of 5 total)
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