Submit ticket twice or more

Could you share your site URL?

Julein thank you for your quick reply,

The url is https://www.mysunnyface.com/support/
Its in dutch but you probably understand the fields.

You have a jQuery conflict on your site, which is why the function that normally prevents multiple submissions doesn’t work.

I’m not sure exactly what causes this conflict. My colleague @siamkreative will know better than me.

Meanwhile, the first thing you can do is deactivate your other plugins and see if it fixes the problem, in which case it would be a plugin conflict.

Will try that. One question. Do you have a jquery check if a field is empty?
When i try to submit and a field is empty it wil show a popup saying that i have to fill the field. Because if not its another plugin doing that

I ve disable all plugins but no result.
I remove my own js file that i have in the header but no result.

I only see a console error in google chrome saying
Uncaught TypeError: a.Callbacks is not a function in your file public-dist.js?ver=3.2.9:1

I don′t know if this script is use to disable submit button.

Yes it is. TO answer your previous question, there is no jQuery validation of fields, but a standard HTML5 validation, which is why you see the warning popup.

I will ask again my colleague @siamkreative to have a look at your problem.

I’m looking into this. First thing I noticed is that you load two jQuery:

1. https://www.mysunnyface.com/sunnymoo/wp-includes/js/jquery/jquery.js?ver=1.11.3
2. https://ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js

That should not be the cause of the problem, but you shouldn’t do that.

Thanks Julien and Siam its working perfect.

I removed the code that was left by an old plugin that added https://ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js to the footer.

I said it works but notice that it is not working on a ipad or on Safari 5.1.7 for windows.

You can multiple submit and it also doesn’t validate empty fields.

Jquery should work on this browser. Can you tell me why it is not working on Safari browser. It works on ie, chrome, firefox. ?

@siamkreative