Submit review button not showing up

  • Hi, I am having a problem where the submit review button is missing.

    When I click on the button with class “cr-ajax-reviews-add-review”, I only see the star select, text input and image upload with no submit review.

    I’ve checked the HTML and it seems that the following is missing:
    <input name="submit" type="submit" id="submit" class="submit" value="submit">

    The following two are there, however.

    <input type="hidden" name="comment_post_ID" value="2421" id="comment_post_ID">
<input type="hidden" name="comment_parent" id="comment_parent" value="0">

    When writing the very first review for a product, I don’t have to click on the button with class “cr-ajax-reviews-add-review”, and in that case the submit button is there, which is how I figured out what HTML was missing.

    Please let me know what I can try. Thank you.

    • This topic was modified 4 years, 1 month ago by wprando. Reason: update url

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support cusrev

    (@cusrev)

    Thanks for trying our plugin!

    Can you please let me know if you overrode the default cr-ajax-product-reviews.php template?

    Thread Starter wprando

    (@wprando)

    Hi, thanks for your response!
    I don’t recall overriding the default cr-ajax-product-reviews.php template.
    I remember that the submit button was there for a while but one day when I went back to check on reviews, the button wouldn’t show up in the instance I mentioned above. I’ve tried updating the plugin to its most recent version, but it is the same.

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information.

    Just to exclude potential template issues, can you please temporary activate any official WordPress or WooCommerce theme (e.g., https://woocommerce.com/storefront/) and let me know if it resolves the problem?

    Thread Starter wprando

    (@wprando)

    Caught up in a different project at the moment, I will try as you suggested and report back soon.

    Plugin Support cusrev

    (@cusrev)

    Ok, no worries.

    Thread Starter wprando

    (@wprando)

    Hello again,
    I have tried installing the Storefront theme to find that the review submit button is still missing. ??

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information.

    Can you please share URL where I can check this issue with the Storefront theme?

    Thread Starter wprando

    (@wprando)

    I’m sorry, there’s only one copy of the site and I can’t leave it on the Storefront theme.
    In any case, I have tried everything I could — even tried deactivating all plugins except for the review plugin and woocommerce — but no dice. Very odd as no one else seems to be experiencing the same issue as me.
    Unfortunately, I will have to uninstall this plugin, which is a shame. ??
    I hope to be able to use this plugin in the future.
    Thank you for your assistance!

Viewing 8 replies - 1 through 8 (of 8 total)
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