Submit not working

Hi Nickle,

Welcome to QSM Support Forum. Hope you are safe at home.

Please make sure that you are using the latest version of the plugin. And I request you to share the quizz’s URL with me so that we can look at the issue.

Kind regards,
Kriti

As far as I can tell I do have the latest version of the plugin (6.4.11)

The url is:

https://www.horwoods.ca/?page_id=738

Hi Nickle,

I need to talk to the development team regarding this issue. I will keep you posted as soon as I hear back from them.

Regards,
Kriti

Hi,

The link is now asking for registration, and when we tried to register. It is asking for details like employee I’d which we don’t have.

So I request you to please remove the registration restriction for sometime so that we can check the issue.

Kind regards,
Kriti

Also, I request you to check for plugin conflict or theme conflict for once. To do this, disable all of the plugins at once and enable themone by one by checking which one is causing the conflict. If this does not resolve the issue, change the website’s theme to another theme and check whether the issue is resolved or not.

Please let me know if this resolves the issue or not.

Kind regards,
Kriti

I’m having the same problem, I didn’t make any changes on the website and happened overnight

@zeeshan333,

Please share the quiz url with me.

Regards,
Kriti

There were some SMTP issues that I resolved which seemed to have a direct impact on the QSM submit, it is now working

Hi @zeeshan333,

That’s great to know about. Feel free to contact me for further queries.

Kind regards,
Kriti