Submit – Everything Disappears

  • Resolved dee987

    (@dee987)


    1 year, 11 months ago

    Hi,

    On my site, most people can post without issue. However, we are having an intermittent issue where people type everything into the form, hit preview or save and everything disappears.

    I have been trying to recreate the issue and can’t.

    Any ideas on what could be causing the issue?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @dee987,

    Thanks for reporting this, and sorry for the trouble!

    It’s tricky to figure out what’s causing the issue if it’s intermittent and can’t be reproduced.

    Have you noticed if this started to happen upon installing a new plugin or theme or after an update?

    What I can suggest you try is to get a staging site, temporarily deactivate all your plugins, and check if the problem gets fixed that way if you manage to reproduce it. If it works, reactivate each plugin one by one to find out which one is causing problems.

    Once you manage to recreate the problem, right-click to select Inspect, and then check the browser Console tab to see if there’s anything flagged as red (error).

    Let us know what you find out!

    Thread Starter dee987

    (@dee987)

    Hi,

    I have a development server – this issue is being able to reproduce the error.

    Thanks! I will send an update if we figure anything out.

    Plugin Support Alba (a11n)

    (@ctdealba)

    Hi @dee987

    Thanks for letting us know!

    We will keep an eye on this thread.

    Best,
    Alba

    Plugin Support Jay

    (@bluejay77)

    Hi @dee987,

    Just checking in to see if you’ve been able to reproduce the error.

    Plugin Support Jay

    (@bluejay77)

    Hi @dee987,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    If you are able to reproduce the error, I recommend submitting it as a bug report directly in our GitHub repository.

    Thread Starter dee987

    (@dee987)

    Thanks, I submitted a bug report on GitHub. I was finally able to reproduce the error.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    This is the bug report in case any one else comes across this thread and would like to read more:

    https://github.com/Automattic/WP-Job-Manager/issues/2361

Viewing 7 replies - 1 through 7 (of 7 total)
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