Submit button only refresh the page, nothing else.

  • Resolved johnditmeyer

    (@johnditmeyer)


    7 years, 1 month ago

    Easy Forms for MailChimp: Version 6.3.28

    I have created two seperate lists, one using single opt-in and another using double opt-in (currently in use on the site is the one with single opt-in). Java enabled.

    I have set this up to redirect t a custom URL after submit. But when hitting submit the page simply reloads with the e-mail adress still in the field.
    No e-mail is added to the mailchimp list.
    No redirect.

    What’s wrong, I wonder.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @johnditmeyer,

    This usually indicates a fatal javascript error is occurring on your site and it’s breaking our JS scripts. I will take a look at your page in a minute.

    Cheers,
    Kevin.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hello again John,

    There are indeed a few JS errors being thrown on the page and these are breaking our scripts. Unfortunately I don’t have much information as to why these errors are occurring.

    The first one is coming from the Jetpack plugin and is related to a spin function. I don’t know if this is something you have the ability to disable (is there a Jetpack spin functionality enabled on the site? Possibly loading spinners?) The file is {your_site}/wp-content/plugins/jetpack/_inc/jquery.spin.js

    The second one is coming from the WooCommerce plugin and there’s even less information here. It is related to something with Cookies. The file is {your_site}/wp-content/plugins/woocommerce/assets/js/frontend/woocommerce.min.js

    Do you have any insight into these errors?

    A possible short-term solution is to use non-AJAX submissions – I believe this should work regardless of JS errors from other plugins.

    Let me know,
    Kevin.

Viewing 2 replies - 1 through 2 (of 2 total)
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