Submit button not working

Hello @tanmoyweb

I can’t test this on your site as I’m missing the phone validation (not sure which format it expects)

This can be the issue altogether though… can you please try to remove the phone validation and check again?

If that works, please let me know what settings you were using so I can try to replicate in a testing site of mine.

Thank you,
Dimitris

Hi @wpmudev-support6
The phone field accepts Thailand(i.e. 0812345678) phone number.
I hope now you will not face any issue with that field.

Hello @tanmoyweb

I trust you are doing well!

The submit button is disabled. Please edit the form and go to the Behaviour tab. For the Lifespan check where the Expiry option is set. Set it to “None” and see if you can submit a form.

Please see this screenshot:
https://take.ms/9W5mm

Let us know how it went!

Kind regards,
Nastia

Hi @wpmudev-support9
I can assure you that the lifespan of the form is set to none, but still the submit button is staying disabled. Please help me to sort the issue.

Hello @tanmoyweb

I hope you are doing well@

Would you please export the form and share it with us so we could have a closer look? To export this form, please go to Formiantor > Forms > click on a setting icon > Export. Please see this screenshot:
https://monosnap.com/file/9lSl2kojzmMiqHGI6GfN2otluiykH0?idx=undefined&total=98

Upload the export file to Google Drive, DropBor od use PasteBin and share a link with us.

Please advise,

Kind regards,
Nastia

Hello @wpmudev-support9
As per your request I have exported & uploaded the form on pastebin. Find the data here:
https://bit.ly/2ydzAWs.

Hello there @tanmoyweb

I imported your form in a testing site of mine using no other plugin and the default TwnetyTwenty theme and the submit button wasn’t disabled at any point. This means that another plugin or theme is messing with that in your site, so a conflict test should be made around that in order to narrow it down.
How to:
First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
Then deactivate all plugins apart from Forminator, activate a default theme like TwentyTwenty, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

Looking forward to your results!

Take care,
Dimitris

I tried by deactivating all other plugins, but still it remains disable. Now another form joined this list, which was working previously. I have to use javascript to change its attribute.
I want to use this plugin in other projects also but if this issue persists, then it’ll be difficult.

Hello @tanmoyweb

I just visited the page with the form again and tried to submit it.

It worked fine for me now (you should see a test submission I believe, using adamwpm…@ Gmail e-mail). Did you manage to solve that meanwhile or I’m missing something and you still need assistance?

Let us know, please.

Best regards,
Adam

Hi @wpmudev-support8

Yes I received your submission.

I have to use javascript to remove the disabled attribute from the submit button. For the time being it is working, but I don’t think it is the actual way to doing this.

If you and/or your team have any time to spare, please look into the matter.

• This reply was modified 4 years, 6 months ago by tanmoyweb.

Hi @tanmoyweb,

In addition to previous tests on our end I imported to form to one more test site and there are still no issues with the form in the question there.

You mentioned above that you have tried disabling your other plugins, but can you try without your child them, just running on parent 2020 theme and see if the issue is gone after that?

Cheers,
Predrag

Hi @wpmudev-support1 ,

Thanks for your time & support, I’ll definitely try. But on another project.
Thanks for your support & time. Stay safe & healthy.

Tanmoy