Submit Button Not Working

HI,

I tried to load your site and it does not load for me. Once i can get to the site i will try to help you out.

Best,
Josh

Hi

I’ve changed my site link, sorry about that. It is here. https://www.angelicobebe.co

At the top bar, there is a newsletter link

Hi,

Did you use the widget to create this form? it looks like their is no list selected. That seems to be why it is not working.

Best,
Josh

I use shortcode to do this.

[sp-form formid=18851]

If you got to “Settings > Forms” you should see a place to select a list for that form on the bottom right of the screen.

Let me know if you don’t see it but once you select a list the form should start working.

Best,
Josh

I have already checked the list and my list is called subscribers

Could you post a couple screenshots of the form and your widget?

Could you check also try disabling Ajax on the advanced tab under settings? It looks like the ajax call is hanging.

Hi, yes ajax seem to be the problem. Already disable it and it is is able to do the submission. However, I received an error after submission: SORRY, WE HAD A PROBLEM ADDING YOUR EMAIL. But i received the confirmation email at my end.

Any help here?

Josh is looking into this. Not sure what the issue is yet.

Any luck so far?

Josh is traveling but is hoping to investigate sometime this weekend. He found where the message comes from. Just not sure yet why it’s showing for you? Could you please click the following link for instructions on what info to provide support.

https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

It might help to have that info.

Thanks

WordPress Version: 4.0
SendPress Version: 1.0.1
PHP Version: 5.4.32
PHP Memory Limit: 256 MByte
PHP Memory Used: 54.28 MByte
MySQL Version: 5.5.37

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Ports:
Port 25: blocked
Port 465: blocked
Port 587: blocked

// Generated by the SendPress Plugin //

Multisite: No

SITE_URL: https://angelicobebe.co
HOME_URL: https://angelicobebe.co

WordPress Version: 4.0
Permalink Structure: /%postname%/
Active Theme: Royal Child 1.0

Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, sp-standard, sp-custom, sp-form, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed

Platform: Apple
Browser Name: Chrome
Browser Version: 37.0.2062.124
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_9_5) AppleWebKit/537.3
6 (KHTML, like Gecko) Chrome/37.
0.2062.124 Safari/537.36

SP Version: 1.0.1

PHP Version: 5.4.32
MySQL Version: 5.5.37-35.1-log
Web Server Info: Apache

WordPress Memory Limit: 40MB
PHP Safe Mode: No
PHP Memory Limit: 256M
PHP Upload Max Size: 10M
PHP Post Max Size: 10M
PHP Upload Max Filesize: 10M
PHP Time Limit: 300
PHP Max Input Vars: 1000
PHP Arg Separator: &
PHP Allow URL File Open: Yes
WP_DEBUG: Disabled

WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: page
Page On Front: Home (#18787)
Page For Posts: Blog (#15237)

WP Remote Post: wp_remote_post() works

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On

DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.

ACTIVE PLUGINS:

Contact Form 7: 3.9.3
Essential Grid: 1.0.5
Master Slider WP: 2.5.2
Revolution Slider: 4.6.0
SendPress Newsletters: 1.0.1
Simple Social Icons: 1.0.6
Theme Check: 20131213.1
Ultimate Addons for Visual Composer: 3.4.6
WooCommerce: 2.2.4
WooCommerce Table Rate Shipping: 2.5.1
WooThemes Helper: 1.3.0
WPBakery Visual Composer: 4.3.4
YITH WooCommerce Wishlist: 1.1.6

So looking at you popup form it is missing a list id. Could you send a screenshot of your widget settings for the SendPress widget? also what are you using to create the pop up? i would like to try it on my test site.

In the html you will see this field:
<input type="hidden" name="sp_list" id="list" class="sp_list" value="">

It should have the ID for the list you want poeple to be subscribed to. So something is missing because the id is gone. That is why you get the message.

I am actually using a theme popup: Royal. And i insert the shortcode instead of using a widgets. This is the shortcode i am using: [sp-form formid=18851]

I’ve attached a screenshort from the sendpress subscribers as well: https://www.dropbox.com/s/ja6fvinx8crvc65/Screen%20Shot%202014-10-06%20at%209.27.10%20am.png?dl=0

https://www.dropbox.com/s/2bpskmnjco60tqk/Screen%20Shot%202014-10-06%20at%209.31.45%20am.png?dl=0