Submit Button doesn’t work; slide in too big

  • Resolved cgksmp4

    (@cgksmp4)


    5 years, 6 months ago

    Hello,

    the submit button on the slide in doesn’t work; I’ve connected my Mailchimp account via the API, my contact list has been detected. But I can’t submit any e-mail address. There’s no reaction at all.

    Furthermore, manual size setting doesn’t work on every browser. I wanted to reduce the slide-in size, because it stretches over more than half of the page, but it just stays that way in some browsers.

    Thanks in advance!

    • This topic was modified 5 years, 6 months ago by cgksmp4.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @cgksmp4

    I trust you’re doing well!

    Upon submission, a JS error showing up in the developer console
    Uncaught TypeError: _.isTrue is not a function

    It is conflicting with an active plugin on your site. Please run a quick check for a conflict.

    Deactivate all other plugins, besides Hustle, and try to submit an email. If everything is well, activate one plugin at a time to find the one that causes this.

    Follow the steps from the flowchart:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    On the button, active theme’s CSS was applied. Would you please add the following CSS to Appearance > Customize > Additional CSS?

    .hustle-modal-optin_button  button {
    height: 40px;
}

    Let us know if this has fixed the button height.

    Regarding the manual size, I see the difference on your site between Firefox and Chrome, although I’ve tested it on my end and could not replicate the same.

    On your site, the custom CSS was not showing up in the page code. If after running a test for a conflict with another plugin this issue will not be resolved, please add this addditional CSS 

    .hustle-modal.hustle-modal-two.hustle-animated.hustle-animate-slideInRight {
	    width: 360px;
    max-width: unset;
    height: 400px;
    max-height: unset;
}

    Let us know how it went!

    Cheers,
    Nastia

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @cgksmp4

    Hope you’re doing well!

    I’m marking this topic as resolved due to recent inactivity.
    Feel free to post back here with any updates so we can carry on troubleshooting. ??

    Thank you,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)
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