• dhruvscollection925

    (@dhruvscollection925)


    When a customer submit review after adding pictures, the page directs to error 404. and a review is not being submitted to the website.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support villasupport

    (@villasupport)

    Hi,

    The error you are experiencing may be caused by a server issue or by another plugin that limits the size of uploaded images. When the image size exceeds the limit, it triggers a 404 error and prevents the comment from being created. We recommend deactivating all plugins except for WooCommerce and ours to see if the error persists. If the issue persists, please check the server configuration to ensure it meets the necessary requirements.

    Best regards.

    Plugin Support angelagrey

    (@angelagrey)

    Hi @anjali275

    I’m definitely sorry to hear of the troubles! To rule out any possible bugs, I tried to replicate this on my default, test site. With just Storefront, WC, and Photo Reviews for WooCommerce ver 1.2.9, there’s no problem uploading image or submitting reviews.

    Have you tested for conflicts? I would recommend running through the following troubleshooting steps if not: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    And if you have taken these steps and the problem is still persisting, can you check the server configuration to ensure it meets the necessary requirements or there’s no restriction on the size of uploaded images?

    Hi,

    I have updated all plugins and theme or WordPress latest available version.
    I have using the divi theme.
    And deactivate some plugins that I have doubt.
    But still facing the error. Without image review is added but with image it redirects to 404 page.

    Plugin Support angelagrey

    (@angelagrey)

    Hi @anjali301

    I’ve replied to your new ticket, please check.

Viewing 5 replies - 1 through 5 (of 5 total)
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