Submissions not showing up

  • Resolved hollyh621

    (@hollyh621)


    3 years, 8 months ago

    I am running the free version and had trouble with the send to admin feature. Now the submissions are not displaying when I select them. The forms show the number of entries, but selecting the submissions option is not bringing anything up. It just defaults to the main dashboard page.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @hollyh621,

    Thanks for your inquiry.

    Dear user, can you please write which version of the plugin you use?

    If possible please make a screen recording and show us the issue.

    Can you please also write did you have this issue in the past or not?

    As a first step, you can install Health check free plugin and enable troubleshooting mode. It’ll create a session only for you and disable all plugins and themes, now please enable form-maker and see whether the issue persists or not. This will help us to understand whether the issue is connected with a plugin/theme conflict or the problem is in the plugin itself.

    Looking forward to hearing back from you soon.

    Hi,

    same problem here. I cannot see submissions, and i’ve tried with the Troubleshooting mode, but nothing have changed. I’ve installed the plug-in yeasterday so i think it’s the latest version.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @giuseppececere,

    Can you please make a video recording for me?

    You can use loom or nimbus to record and send me a link.

    Hi here the link:https://www.loom.com/share/ee4bba313ea8416d94deb10194af0a57

    Thank you for the support!

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear users,

    Lately, we had a similar case and now the developers are working to get a general solution for this issue. Please follow our updates.

    If you need the problem to be solved ASAP, please contact our support team using the following form.

    I’m having the same issue. I run a media outlet and the submissions from this form are important for an annual feature story we’re running.

    Hi,
    I am facing same problem the new data is not added in database and not showing in submissions as well

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear users,

    Can you please make sure that you use the latest 1.13.60 or 2.13.60 version, if yes and the issue persists, please enable send email option and verify that form actually gets submitted.

    Please also enter form maker > options and make sure that this option is enabled Save data(to database)

    Additionally, please send here the form page link for us to check the issue.

Viewing 8 replies - 1 through 8 (of 8 total)
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