Submissions are received but from [email protected] but not customers email

@heath4031,

You should choose the email field for From Email field. It should be accessible if you press + button. Thanks.

Thanks Sona, yes I can see the “from Email” field, but what do I type into that field? If I want it to be sent from the random customer’s email account. I don’t want an email to arrive in my inbox and for it to say it was sent from me, I want it to say it was sent from the sender’s email account so that when I hit “reply” in the email I don’t send the email back to myself. Perhaps I should insert the code: {Email:value}
?

@heath4031,

Please in your form create an email type field. Then in your Email from field using the + button choose this field. This way you will receive it from your user’s email. Thanks.

Thank you for your responses Sona, however I have studied them carefully several times and cannot make sense of them. Can you please explain?

“in your Email from field using the + button choose this field.” (Which field? What is “this”?)

Thanks

@heath4031,

Please see the screenshot
https://prnt.sc/chib59

Thanks for the screenshot Sona. I don’t have the same options on my screen. Please see the two screenshots that I have taken:
https://www.splotch.com.au/formmaker-a.png

https://www.splotch.com.au/formmaker-b.png

@heath4031,

You are using very old version of Form Maker or you have edited the form which is created with a really old version of Form Maker. If you case is the second one, please create a brand new form. Otherwise update your plugin. Plus note that even if you have a user email field it is not created by email type, which is a required step for having the email here.

Hi Sona, I have version 1.9.11 which is currently the latest version.

@heath4031,

It’s not the version of the Form Maker, but the form. If you update the plugin, it doesn’t update the included default forms, thus you need to create a new form within the latest version to have all of the functionality available with the newest version.