Submissions and email notification not showing the correct selection

Hi @nomadarod,

I hope you are doing well today!

It is likely that the issue you are facing is due to the same reference value “Atelier-cuisine” assigned to both options. Forminator uses the reference value to relate the selected option to the value that should be displayed in the email notification. Since both options have the same reference value, Forminator might be getting confused and returning the incorrect option in the email notification.

To resolve this issue, you should consider assigning unique reference values to each option. You can maintain the association with the same product category while still differentiating the options by adding additional information to the reference value, such as the date or a unique identifier.

For example, you could change the reference values to “Atelier-cuisine-Event1” and “Atelier-cuisine-Event2”. This way, Forminator can correctly associate the selected option with its corresponding value and provide accurate information in the email notification.

If this does not help, please share an export of the form with us, so that we can check further.

You can find more info on how to export the form here : https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

After exporting, please share the code using a service such as https://pastebin.com which is free to use.

Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.

Kind regards,
Zafer

Hello @nomadarod ,

We haven’t heard from you for over a week now, so it looks like you no longer need our assistance.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

Hi,

Sorry, I had replied in the email by mistake.

The suggestion from Zafer worked. I was using the same reference value for several items so that I could assign the same Stripe plan to all. Now I just don’t find any other way then to add one payment plan in the Stripe module for every combination (product one for one person; product one for 2 persons, product two for one person, product two… etc.) Any ideas on how to make it simpler?

Thanks

Rod

Hi @nomadarod

I’m not sure how the form works exactly (how it’s built) so I can only give a general suggestion at this point but most likely using a bit more complex conditions for plans and/or additional calculation would work.

But to tell more we would need to be able to check the form itself so please consider exporting the form and sharing it with us.

To do so:
– go to “Forminator -> Forms” page and click on a little “gear” icon next to the form in question
– select “Export” option and copy given code
– put that code on https://pastebin.com
– and share link to created paste in response below.

Note: it will not share you Stripe/PayPal data so no need to worry about that (that data as well as form submission data will not be included).

Also, please explain exactly (in points preferably) how the payment should be handled exactly – in terms of how it should be calculated/decided how much user should be charged.

We’ll look into the form then and see if/how it could be modified to match your requirements.

Best regards,
Adam