• Resolved Fred

    (@jarvisfcpro)


    Hi all,

    I created a form using Fluent Form. I tested it on Safari on Macbook, the submission went well. I tested it on Safari mobile, when I click on “Send” button, the color of the button becomes lighter, there is a small progression bar appears inside this button, and nothing more happens.

    Can you please help me?

    Thanks a lot.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello @jarvisfcpro,

    We have tested the issue and found that the issue happens on both android and ios devices. Usually, this type of issue happens due to caching. If you have any caching enabled, could you please exclude Fluent Forms from being cached and let us know whether this resolves the issue?

    Let us know the update.

    Thank you

    Thread Starter Fred

    (@jarvisfcpro)

    Hi @amimulihsanmahdi

    Thanks for this quick answer. Can you tell me how to exclude Fluent Forms from being cached ? I looked at the settings, didn’t find a way to do it. Thanks.

    Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello again,

    Usually, caching plugins will allow you to exclude certain pages from caching, you can select the form page to exclude in this case. Also, some caching allows you to exclude scripts; In such a case, you can exclude Fluent Forms scipts which are located in below paths:

    /wp-content/plugins/fluentform/assets/js
    /wp-content/plugins/fluentformpro/public/js

    You can exclude the full js folder or you can exclude the scripts one by one.

    Thank you

    Thread Starter Fred

    (@jarvisfcpro)

    Dear @amimulihsanmahdi

    I changed my caching plugin (from LiteSpeed Cache to WP Super Cache), the issue has been solved without setting up the exclusion of caching fluent form.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.