submission notifications aren’t sent

  • Resolved ebroers1

    (@ebroers1)


    6 years, 2 months ago

    We use the website for our staff extension. The staff can register for various activities. At the moment we send a newsletter and people register en masse via the website and the contact form, a number of applications are not sent. It seems as if the form can not handle it and then several applications are not sent.
    I hope this is possibly an institution?
    We would love to hear from you.

    With best regards
    Marijke Jousma

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    If you do not receive form submissions to your email address, this could be related to the configurations on your web hosting. You can troubleshoot this the following way.

    1. Install and activate Easy WP SMTP plugin on your WordPress site.
    2. Go to Settings > Easy WP SMTP page, then click on Test Mail tab where you will find a quick testing tool. Please have a look at this screenshot.
    3. Send a test mail to your email address and check whether it reaches your inbox or spam folder.

    If the test email will be sent, the issue is triggered by Form Maker plugin.

    But in case the test mail fails, the problem is on the server of your website. Please contact your hosting provider in this case, and ask them to enable SendMail for your site.

    Thanks. Have a nice day.

    • This reply was modified 6 years, 2 months ago by editanazaryan.
    Thread Starter ebroers1

    (@ebroers1)

    Hello

    Yesterday i did the test and it was sent!
    So the problem is by form maker plugin.
    What can we do?

    Ewald Broers

    Hi,

    Could you please try to select “Other” in the Form Options /Email Options and add email in both fields. Please see here.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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