submenus not working

  • Resolved helpthelawyers

    (@helpthelawyers)


    4 years ago

    I have several sections (I don’t know if this is the correct term) in my main menu. Like “About us”, “Contact Us”, and “Resources”.

    I also have a lot of sub-menus underneath most of them. So the “About Us” has three sub-menus.

    The menu bar works fine on my desktop. But it does not work on my mobile phone. All you see are the top sections. None of the sub-menus fly out underneath the top menu words.
    So on my mobile screen I can get to the “About Us” section, but no sub-menus underneath this.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Theme Author britetechs

    (@britetechs)

    Hello @helpthelawyers,

    Thanks for contacting us.

    We have passed this query to the our theme developers. After resolved this issue, We will notify you as soon.

    Thank You,

    Theme Author britetechs

    (@britetechs)

    Hello @helpthelawyers,

    We have updated our theme and resolved all issues in the theme that you asked us.

    Kindly update your installed theme, and check your website again.

    We hope your issue will resolved.

    Have a nice day!!

    Thanks,

    Theme Author britetechs

    (@britetechs)

    Hello @helpthelawyers,

    Did the your issue is resolved?

    Thanks,

    Thread Starter helpthelawyers

    (@helpthelawyers)

    No. I updated the theme and it still does not show the submenus on my phone. I even changed it to be auto-updated for my theme.

    The problem has not changed.

    Thread Starter helpthelawyers

    (@helpthelawyers)

    Is there any idea of when the submenus will be working on this Theme? I was trying to test run the Hotelone free version before buying the Pro version, but if the theme does not work properly on a mobile phone I will have to uninstall it and look for another theme.

    People connect to the Internet by their phones first and computers after that. So having a working website (which includes all parts of the menus) for a phone is crucial.

    Please advise. I’ve installed autoupdates on the theme.

    Theme Author britetechs

    (@britetechs)

    Hello @helpthelawyers,

    Sorry for late reply.

    We have resolved the submenu issue in our Hotelone Pro. You can check it on our live demo link https://www.britetechs.com/demo/themes/hotelone-pro/.

    Same type of this submenu we will upgrade in the lite version of the hotelone theme. Our developer is working on version. So, don’t worry about this.

    You can go with pro theme. And, enjoy our theme. We will help you to built your website.

    Have a nice day!!

    Thanks,

    Thread Starter helpthelawyers

    (@helpthelawyers)

    You’re putting a demo version online and it does not fully work on a mobile phone.
    You then tell me, basically, to trust you that this works on the paid version.

    That is ridiculous.

    Don’t put demos that are broken and expect people to pay you in the hopes that you will stay true to your word.

    Theme Author britetechs

    (@britetechs)

    Hello @helpthelawyers,

    Sorry for the inconvenience.

    We didn’t ask you ask to buy our pro theme. Only we asked you to check our pro version demo link. Because we have fixed this issue in pro version.

    Then we will update it into lite theme tomorrow morning after testing it. Then you can update it on your site.

    Please wait for tomorrow morning, and sorry for trouble.

    Have a nice day!!

    Thanks,

    Theme Author britetechs

    (@britetechs)

    Hello @helpthelawyers,

    We have resolved submenu issue in theme. Please reinstall the latest version(1.4) of the theme. Then check your website submenu again.

    We hope this will work for you.

    Have a nice day!!

    Thanks,

    Theme Author britetechs

    (@britetechs)

    Hello @helpthelawyers,

    Did the your issue is resolved?

    If not then contact us as soon.

    Thanks,

Viewing 10 replies - 1 through 10 (of 10 total)
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