Subject: Urgent Issue: Categories Mapping Not Saving in Product Feed Pro

Dear Product Feed Pro Support Team,

I hope this message finds you well. I am writing to bring to your immediate attention a critical issue I have encountered with your Product Feed Pro software. Specifically, I am experiencing persistent problems with the categories mapping feature not saving correctly.

Description of the Issue: Despite multiple attempts to map categories within the product feed, the changes are not being saved. This issue is significantly affecting our ability to manage and organize our inventory effectively, leading to operational inefficiencies and potential disruptions in our sales channels.

Steps Taken to Resolve the Issue:

1. Verified that I have the necessary permissions to make and save changes.
2. Ensured that the save button is functioning correctly and waited to see if changes take effect.
3. Logged out and back into the system to start a new session.
4. Checked for a stable internet connection and confirmed no connectivity issues.
5. Tried different browsers and updated to the latest versions.
6. Ensured that Product Feed Pro is up to date with the latest software version.
7. Reviewed any error messages displayed during the save attempt.
8. Inspected the browser’s console logs for errors related to the saving process.

Unfortunately, despite these efforts, the issue remains unresolved.

Impact on Operations: The inability to save category mappings is causing significant delays in our inventory management process. This not only affects our internal operations but also compromises the accuracy of product information available to our customers, potentially leading to lost sales and diminished customer satisfaction.

Request for Immediate Assistance: I kindly request that your technical support team investigate this issue as a matter of urgency. Please provide guidance on any additional steps I can take to resolve this problem or expedite a solution from your end. If necessary, I am willing to provide further details or collaborate with your team to ensure a swift resolution.

I trust that Product Feed Pro values its customers and will address this matter promptly. I appreciate your immediate attention to this issue and look forward to a quick resolution.

Thank you for your cooperation and support.

Best regards,

Shoaib Ajmi