Subject line is empty

No, I’m not wrong. You can not mix and match email addresses and servers as you please. It doesn’t work that way. And the software has already told you it’s not setup correctly: 4.7.8 Error: authentication failed. That error message comes from the Mandrill server itself.

Try again with the Mandrill settings:

smtp.mandrillapp.com
port 587
authentication plain (not none, not crammd5, not login)
security TLS

and again, make sure you use the correct username and password.

Mandrill says:

Once you’ve created a Mandrill account, the SMTP credentials for your account can be found by navigating to Settings > SMTP & API Info. The SMTP password is any active API key for your account, and not the password used to log in to Mandrill.

According to your post above, you tried to login to mandrill’s server with username “[email protected]” .. please verify that is correct.

I understand you. I’m not a beginner, on the contrary. It’s all right. I even imported setting from the WP Mail SMTP. If you remember, I can send messages through the WP Mail SMTP. Everything works perfectly. Error is only through Awesome Support does not pass the subject line. Postman SMTP can not send any test message.

Because you entered the wrong username and password: 4.7.8 Error: authentication failed

I don’t believe the error is in the Awesome Support Plugin, as you claim, it’s in the way these other plugins intercept email requests. Sending a test message only proves that it can send a test message.

Look, in your post above you yourself wrote:

SMTP Host: smtp.yandex.com
Username: myvipteam.anyemail

SMTP Host: smtp.mandrillapp.com
Username: myvipteam @ anyemail.com

But when you did the Postman test your username was completely different. you used [email protected]. you can’t just use any username you want.

Please, read what I wrote and what I’m looking for. All SMTP plugins work and Postman SMTP Mailer even can not send any test message. Dead plugin. I do not want to solve your problem.

I’m looking for answers why Awesome Support is not sending the subject line. While everything else that I use regularly sends the subject line

– AccessPress Anonymous Post
– Another WordPress Classifieds Plugin
– Arigato (ex: BFT) Autoresponder and Newsletter
– Gravity Forms
– etc

All these plugins are working with WP Mail SMTP plugin through Mandrill.

Moreover, Sola Support Tickets working without errors.

I wish that any SMTP plugin works with Awesome Support also.

Well, what do you want, that I write here all my correct login information. When I say anyemail I think to my email address that for justified reasons I can not reveal. Is that perfectly clear?

Hey guys,

First, many thanks for trying to help with the issue Jason. However, let’s try to keep this thread about Awesome Support and not going about fixing Postman SMTP. Don’t hesitate to link to a support thread on your plugin’s forum though.

Regarding the subject issue, I have finally fixed the problem. I can’t say it really is a bug in Awesome Support. I’m not sure exactly who but it seems that one of the middle men is having problems interpreting stringified e-mail headers.

I have ran some tests and I have everything working in all scenarios listed here. See b6db9db for reference.

wow you too? it’s not broken. just trying to help.

Me too what?