Subject: Issue with Special Characters in Closed Tickets

  • Hello,

    I am experiencing an issue with the Awesome Support plugin on my WordPress site. Specifically, when I close a ticket, any messages that contain accents or special characters are not displayed correctly. Instead of showing the correct characters, I see garbled text or symbols.

    This issue is affecting the readability of the messages, making it difficult to understand the content. It seems to be related to how the plugin handles character encoding when a ticket is closed.

    Can you help me?
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi @luiito ,

    Thank you for reaching out. We apologize for the inconvenience. Could you please confirm the version of Awesome Support you are using? If possible, please share a screenshot for reference. Additionally, let us know if this issue occurs with some specific characters or all special characters.

    If you have any further questions, please let me know.

    Best regards,

    Thread Starter luiito

    (@luiito)

    Hello @jawada

    I don’t have a problem with the visibility of closed tickets, but with the coding of the ticket content. Attached is a sample image.

    Thank you.

    Plugin Author Jawad Ahmed

    (@jawada)

    Hi @luiito

    Thank you, This has been esclated to the higher support and we are checking this, Once i have an update i will let you know. Thank you for your patience and understanding.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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