Subcription payment overdue

Hi,

I understand there is a subscription payment overdue, it appears it is after a 21 days trial.

For better assistance, please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

That will help to point you in the right direction.

Yes, This is a subscription payment overdue, it appears it is after a 21 day trial. All Scheduled Actions have been deleted

How to renew it?
When I click Retry Renewal Payment (i have “payment status Failed”) – https://prnt.sc/ZuJ-nGxQYqNS

Hi @protport4991 ,

Yes, This is a subscription payment overdue, it appears it is after a 21 day trial. All Scheduled Actions have been deleted

How to renew it?
When I click Retry Renewal Payment (i have “payment status Failed”) – https://prnt.sc/ZuJ-nGxQYqNS

Please can you clarify which plugin you are using to enable Subscriptions on your site, as this is not a built-in feature of WooCommerce core.

Additionally, please can you share a copy of your sites System Status Report as requested by @ihereira, this is so that we can have a better understanding of your sites current environment.

You can find this via WooCommerce?→?Status. Select?Get system report?and then?Copy for support.

Once you have this, you can share the results in your response here.

Cheers!

Woocommerce Subscrbtion



WordPress Environment

WordPress address (URL): https://program.allyoucanface.com
Site address (URL): https://program.allyoucanface.com
WC Version: 7.5.0
REST API Version: ?</img> 7.5.0
WC Blocks Version: ?</img> 9.6.5
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?</img>
WP Cron: –
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.56 (Debian)
PHP Version: 8.0.28
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Hi @protport4991 ,

Woocommerce Subscrbtion

Thanks for clarifying that you are using the WooCommerce Subscriptions extension.

Since this is related to a premium extension, please contact us directly at WooCommerce.com → My Account → Support. You will need to log in with the account used to purchase the extension before you can access that page.

As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there ??

Cheers!