Subcategories not displaying

  • Resolved feroc

    (@feroc)


    6 years, 5 months ago

    I cannot get subcategories to display in my shop page
    I am trying to set things up so that when one clicks on a main category in the shop page, it brings you to the subcategory listings. clicking on the subcategory listings should bring you to the products.
    but instead it is bringing you directly to the products (ie, not displaying the subcategories)
    on the link I posted, the ‘antique maps’ choice from the shop page has subcategories, but when clicking on that i am brought directly to the products
    all products are in subcategories only
    display is set to show subcategories on customize page
    and category view settings are ‘subcategory’
    can’t figure what else to do?
    thanks in advance
    theme is hamilton

    The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)
  • jomo

    (@jonathanmoorebcsorg)

    It’s not really feasible or relevant to export/import all products, that wouldn’t recreate the category hierarchy anyway.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @jonathanmoorebcsorg The problem is that something within your store and @feroc ‘s store is broken. The export/import would attempt to fix this, it would make sure all settings under products are correct.

    We are not able to replicate this on our end in our own stores, and @feroc also commented on another thread to which the poster replied that their store was also working correctly.

    Either a plugin or theme is causing the display issues, or something caused incorrect information to be saved in the database, which is causing the display issues. From here, you can follow these steps or you can try the export/import.

    Thread Starter feroc

    (@feroc)

    @jessepearson the only other thread I put it on was github at @jonathanmoorebcsorg ‘ request – and no one replied that it worked on there – they told me it wasn’t a support forum and closed the thread

    Thread Starter feroc

    (@feroc)

    @jessepearson I created the staging site per your instructions and tried the export/import on there – it didn’t change anything at all – still seeing all products when I click on the category, rather than the subcategories

    Thread Starter feroc

    (@feroc)

    I just changed to the 2017 theme in the staging and now it seems to work
    so it seems to be a problem with the hamilton theme it appears

    thanks for your help – guess I need to address it with the hamilton theme area now

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    Setting to resolved, it was a theme conflict.

    Hello, if anyone else is having this problem it’s probably because your theme is missing the following line from the functions.php file.

    add_theme_support( 'woocommerce' );

    Hope that helps! ??

Viewing 7 replies - 16 through 22 (of 22 total)
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