Sub-mega mobile menu doesn’t close

  • Resolved jadeye26

    (@jadeye26)


    3 years, 4 months ago

    I have a main menu specific for mobile with mega sub menu
    When clicking on the main menu sub menu shows but when trying to close the sub-menu both menus close
    The only way to return to main menu is to click a link on sub menu
    How to fix this so sub-menu closes and gets user back to main menu?
    (3rd link on main-menu to display sub-menu)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @jadeye26 ,

    I am not clear about the issue you are facing. I have checked your website with mobile device and all the menu item is opening a link and not opening any megamenu or submenu list.

    Please give me more details about the problem you are facing. It would be a lot easier for me if you give me a screencast/video about the problem to understand it properly and give you quick solution.

    Regards,
    Benjir

    • This reply was modified 3 years, 3 months ago by Benjir Ahmed.
    Thread Starter jadeye26

    (@jadeye26)

    Hello and thank you for your reply.
    Here‘s a video that demonstrates the issue,
    After clicking on the main menu, the sub menu shows,
    But when trying to close the sub-menu both menus close.

    Hi @jadeye26 ,

    Thanks for the screencast. It seems your website is showing two mobile menu. Usually, only one mobile menu should show upon click on the hamburger menu and when you click on the menu item the submenu’s megamenu or submenu’s list should show up only.

    In order to check the issue properly we need to check your website from your wordpress dashboard.

    Please navigate to our plugin’s details page (Useful Links Section) and open a support ticket at our support center. Our dedicated support team will help you to find the actual issue and let you know the solution as well.

    Regards,
    Benjir

    Hey @jadeye26 ,

    We haven’t received any response from you since the last reply. Have your issue been fixed yet? Have you contacted our support team?

    Let us know the update.

    Regards,
    Benjir

Viewing 4 replies - 1 through 4 (of 4 total)
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