Styling and Selection Issues

  • brandonfoneill

    (@brandonfoneill)


    6 years ago

    Hi! Love this idea, I think it’ll help me keep all my sales and inventory really streamlined!

    As you can see on my page, the plugin doesn’t seem to be playing well with my theme. The styling is off, and I’m wondering if that is creating functionality issues. I can see the first page and select “create new order” but after that I can’t select an item or progress further. I never get to the page that says “send to paypal here.”

    Any suggestions? I was hesitant to try to get under the hood myself without messing with my site’s customization, and also in case there was an easy fix on the plugin’s end.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • angelleyesupport

    (@angelleyesupport)

    Hi @brandonfoneill,

    We’re sorry that you’re having trouble – I think that we can help. There appears to be a conflict between the plugins and/or themes that you have installed, as we’ve not received reports of this issue from other users/customers. Additionally, we attempted to reproduce this issue using our testing environment and things are working as expected. Please try the following debug steps:

    1. Check your site’s PHP version and make sure that it is 5.6 or above
    2. Disable all plugins with the exception of WooCommerce and PayPal here for WooCommerce, and determine whether or not the issue is still occurring
    3. Re-enable additional plugins one by one, testing after each add-on is enabled, in order to find the culprit

    If, after disabling all additional plugins, you are still seeing the same issue, then switch to basic twenty theme with both WooCommerce and PayPal here for WooCommerce enabled and then check once again.

    Please follow these steps and let us know your results.

    Thank you!

Viewing 1 replies (of 1 total)
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