Styles in text editor not displaying on frontend event pages

  • lyoungblood

    (@lyoungblood)


    1 year ago

    I created custom meta fields using the “Multiple lines of text (Editor)” content type. Everything was working fine for a few weeks, but today the styling I previously added in the text editor is no longer displaying on the front end of the site. For example, I’m bolding certain words, adding new paragraphs, etc. On the event page, all that displays is one line of text with no styling at all. Any idea what’s happening? Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support ArtemSupport

    (@artemsupport)

    Hello,

    Is it possible to send us a link to your website, so we can take a look at the issue?

    Plugin Support ArtemSupport

    (@artemsupport)

    Also, are you using EventON Lite or the full version? If full version, you can go to https://helpdesk.ashanjay.com/ and create a new private ticket.

    Thread Starter lyoungblood

    (@lyoungblood)

    Yes, no problem! I’m using EventON Lite. Here’s a URL you can look at: https://offbeatraces.com/events/trail-tri/. The sections that should have styling (just bolding and additional paragraphs) are Distance, Schedule, and Interested?

    The site is password protected since it’s not launched yet (I’ll change this password after you access it — there is no protected information on the site).

    Username: offbeat
    Password: Web$ite2023!

    Thank you!

    Plugin Support ArtemSupport

    (@artemsupport)

    Thank you for the message! I am going to contact @ashanjay about this. He’ll reply ASAP.

    Plugin Support ArtemSupport

    (@artemsupport)

    @ashanjay,

    The same on devlite: https://devlite.myeventon.com/events/test-11/

    Thread Starter lyoungblood

    (@lyoungblood)

    Thanks so much for your help!

    Thread Starter lyoungblood

    (@lyoungblood)

    Hi, just wanted to check in on this! Any update?

    Thanks!

    Plugin Support ArtemSupport

    (@artemsupport)

    We are sorry for the delay. Ashan will check this ASAP.

    Thread Starter lyoungblood

    (@lyoungblood)

    No problem — thank you so much!

    Plugin Author Ashan Perera

    (@ashanjay)

    Hello there, Pretty cool customization you have done there ?? And sorry for not getting back sooner.

    I see whats happening it is stripping the HTML tags when you save. Please allow me to get this resolved and will release an update early next week with the fix ??

    I very much appreciate your patience!

    Thread Starter lyoungblood

    (@lyoungblood)

    Perfect — thank you so much! Appreciate your quick response!

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Styles in text editor not displaying on frontend event pages’ is closed to new replies.