Student Enrollment

  • Resolved mshams

    (@mshams)


    4 years, 8 months ago

    Whoever logged in on the website gets the role of the subscriber, before purchasing any course. that’s good

    But if one of the participants buys the course, he does not get a student role

    I want someone who buys the course gets a student role instead of a Subscriber role

    Please help in that it is very important

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ashfiqur Rahman Anim

    (@anim07)

    Hello Shams

    Are the newly registered students not being shown in the student section in the admin dashboard? If yes can you show me the screenshot of the student page from the admin dashboard? Can you please confirm to me that the new students are not being shown in the students section in the backend? I have other customers complaining about a similar issue and i my self have faced kind of the same issue. If you can please confirm whether you are facing this same issue or not?

    Thank you
    Best regards

    Thread Starter mshams

    (@mshams)

    No, this is not my problem. And I solved the problem that I had

    thank you

    Hi @anim07

    I’m stuck in the bug you mentioned for last two days, I have built the website with docent theme and installed everything as per the documentation, everything worked fine with courses & woocommerce, but issue is when a new student registers.

    The student is getting registered & can enroll in course, but the details are not showing in the LMS student list admin backend.
    The student list is blank.

    I got this error while trying with docent theme, I tried a bit to solve it, but later I uninstalled my WP & tried with a fresh install & default 20-20 with no other additional plugins other than tutor lms & woocommerce. But same issue persists. This is a wonderful in subdomain.

    Could you please help me out with this.

    Plugin Support Ashfiqur Rahman Anim

    (@anim07)

    Hello

    Please make sure that the wordpress version of your site is 5.4 and php version is 7.3 or more. Sometimes a lower version can cause this type of an error. And as for the student list. Are they not shown after they have enrolled onto any course? When a student enrolls onto a course they are shown in the student list in the admin dashboard. Can you please share me some screenshot of the student page please? Before that please make sure that the wordpress and php version are upto date that is very important. I would request you to email us at [email protected] for further queries.

    Thank you
    Best regards

    Hi @anim07

    I’m running on WP 5.4 and Php 7.2.
    Yes, they are showing after they are enrolled in to a course, is that how its supposed to be. So is it set in such manner that only such student gets validated, where does other student or anyone who register through student/instructor registration data go?
    Thanks for the support and clarifications.

    Hello @jaxcatz,

    Students are enlisted once they enroll in a course but not until then. Just signing up with the system doesn’t guarantee that they will eventually enroll in a course.

Viewing 6 replies - 1 through 6 (of 6 total)
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