stuck ‘Preparing Restore Process’

  • Resolved tomkellytak

    (@tomkellytak)


    2 years, 6 months ago

    I selected to restore my website, but the popup says ‘Preparing Restore Process’ but it has been stuck at 1 % for the past 25 minutes. Mac OS. I tried full shutdown, opened local again, opened fresh site again, still no joy. File in downloads folder. Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @tomkellytak

    Please, always include log file even if it’s at 1%, this way I can confirm the issue, for now I assume it was PHP CLI issue.

    Your issue is most likely caused by modified PHP CLI. ?You should be able to resolve it by disabling the checking step.

    Please follow these steps on the site where you experienced this error:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your migration process using the same file.

    Let me know if that worked for you ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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