Stuck on settings screen

  • Resolved miguelromaniw

    (@miguelromaniw)


    2 years, 5 months ago

    the plugin stuck on the settings screen, I click on edit the phone, it redirects me quickly and then goes back to the settings screen, it has been days since it sends data to the merchantcenter anymore

    The page I need help with: [log in to see the link]

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  • Hi @miguelromaniw

    I understand how it feels with the setup process hanging.

    Just to check, is this the step where your setup has gotten stuck?
    https://d.pr/i/6WQbp1
    Link to image: https://d.pr/i/6WQbp1

    If yes, please let us know which services you’ve already connected to and which ones still remain.

    If you’ve already passed this stage, kindly check your connection here –
    https://www.optishop.co.za/wp-admin/admin.php?page=connection-test-admin-page
    You will be able to access more functionalities on that page to check each connection’s status and disconnect some services to reconnect again – if necessary.

    Lastly, be sure to grant WooCommerce all permissions when connecting:

    https://d.pr/i/74XSPA
    Link to image: https://d.pr/i/74XSPA

    If all the above solutions doesn’t work, could you please share a copy of your site’s System Status to troubleshoot it further?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Let me know how that goes!

Viewing 1 replies (of 1 total)
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