Stuck on “Review your sync settings”

  • Resolved zpaguio

    (@zpaguio)


    3 months, 1 week ago

    We were trying to sync our mailchimp account however, it doesn’t let me click the drop down button for ‘Linked Audience’ so I can’t finish the integration. If I click the sync now without choosing from the drop down button, it just refreshes the page.

    Please see screenshot.

    How can I fix this?

    • This topic was modified 3 months, 1 week ago by zpaguio.
    • This topic was modified 3 months, 1 week ago by zpaguio. Reason: more detailed explanation

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @zpaguio, thanks for reaching out. That’s strange behavior indeed, sorry to even ask but do you have an Audience created in Mailchimp to connect to? I’m wondering if maybe your account has some Audiences that were archived and that’s why you’re not able to choose one.

    Plugin Support khungate

    (@khungate)

    Hi there, we just wanted to check back with you to see if this was still a problem with our latest plugin (v4.3.1 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Plugin Support khungate

    (@khungate)

    Hi @zpaguio, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
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