Stuck on Pulling In Reviews
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The plugin has been stucked on “loading reviews” for days. I followed all troubleshooting instructions (including clearing cache and adding the js link to exclusion list) but it is still stuck.
The page I need help with: [log in to see the link]
Viewing 8 replies - 1 through 8 (of 8 total)
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Hi @leebecart !
Do you use the latest version of the plugin?
If not please update it to the newest!
If you do please send us your troubleshooting text!Feel free to write us, if you need any assistance,
TrustindexHi,
Yes I am using the latest version of the plugin. Below is the troubleshooting text.
URL: https://antiquesofthesea.com MySQL Version: 5.7.26 WP Table Prefix: wp_63q15ynbq3_ WP Version: 6.0.3 Server Name: antiquesofthesea.com Cookie Domain: antiquesofthesea.com CURL Library Present: Yes CSS path: /var/www/wp-content/uploads/trustindex-ebay-widget.css PHP Info: Version: 8.1.9 Memory Usage: 31.78MB Memory Limit: 256M Max Upload Size: 100M Max Post Size: 100M Allow URL fopen: On Allow URL Include: Off Display Errors: Off Max Script Execution Time: 300 seconds WP_HTTP_BLOCK_EXTERNAL: not defined WP_ACCESSIBLE_HOSTS: not defined Plugin: Widgets for Ebay Reviews Plugin Version: 9.5.1 Options: active: 1 version: 9.5 page-details: Array ( [id] => antiquesofthesea ) subscription-id: proxy-check: style-id: 34 review-content: <div class="ti-widget" data-layout-id="34" data-set-id="" data-pid="b5167179c03e50ec942cb" data-pager-autoplay-timeout="6" > <div class="ti-widget-container ti-col-3"> <div class="ti-header source-%platform%"> <div class="ti-large-logo"> <div class="ti-v-center"> <img class="ti-logo-fb" src="https://cdn.trustindex.io/assets/platform/%platform%/logo.svg" alt="%platform%" width="150" height="25" /> </div> </div> <span class="ti-stars star-lg"> <span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span> </span> <div class="ti-rating-text"> <span class="nowrap">Based on <strong>RATING_NUMBER reviews</strong>.</span> </div> </div> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next"></div> <div class="ti-prev"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-content"> <!-- R-CONTENT -->%text%<!-- R-CONTENT --> </div> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-dots"> <div class="dot active"></div> </div> </div> </div> </div> filter: Array ( [stars] => Array ( [0] => 1 [1] => 2 [2] => 3 [3] => 4 [4] => 5 ) [only-ratings] => 1 ) scss-set: light-clean lang: en no-rating-text: 0 dateformat: rate-us: 1670361454 rate-us-feedback: verified-icon: 0 enable-animation: 1 show-arrows: 1 content-saved-to: 9.5.1 show-reviewers-photo: 0 download-timestamp: widget-setted-up: 1 disable-font: 0 show-logos: 1 show-stars: 1 load-css-inline: 0 align: amp-hidden-notification: review-download-token: review-download-inprogress: 5b96d5dbb8 review-download-request-id: 50328c83403gb9a8 review-manual-download: 0 review-download-notification: Reviews: 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.ti-prev:after{top:8px;left:0px}.ti-widget.ti-ebay .ti-controls .ti-prev:before{top:18px;left:0px}@media (max-width:479px){.ti-widget.ti-ebay .ti-controls{top:calc(50% - 19px)}}.ti-widget.ti-ebay .ti-controls-dots{display:none;margin-top:10px;margin-bottom:10px;text-align:center}.ti-widget.ti-ebay .ti-controls-dots .dot{display:inline-block;width:10px;height:10px;background:#cccccc;border-radius:20px;padding:4px;opacity:0.4}.ti-widget.ti-ebay .ti-controls-dots .dot.active{opacity:1}@media (max-width:479px){.ti-widget.ti-ebay .ti-controls-dots{display:block !important}}.ti-clickable-link{cursor:pointer} Active Theme: Astra 3.9.2 Plugins: Akismet Anti-Spam (5.0.1) Astra Pro (3.6.8 - active) Atarim - Client Interface Plugin (2.7.1) Change Admin Email Setting Without Outbound Email (3.2 - active) Classic Editor (1.6.2 - active) Complianz | GDPR/CCPA Cookie Consent (6.3.5 - active) Defender Pro (3.4.0 - active) Direct Checkout for WooCommerce (2.7.2 - active) Disable Admin Notices Individually (1.3.0 - active) Elementor (3.8.1 - active) Elementor Pro (3.6.3 - active) Google Listings and Ads (2.2.1 - active) Gravity Forms (2.6.8 - active) Hummingbird Pro (3.3.6 - active) LightStart - Maintenance Mode, Coming Soon and Landing Page Builder (2.6.1 - active) MailPoet (4.0.0 - active) Make Column Clickable Elementor (1.4.0 - active) Multi-Carrier Shipping Plugin for WooCommerce (2.1.7 - active) Otter – Page Builder Blocks & Extensions for Gutenberg (2.1.1 - active) Popup Maker (1.16.14 - active) Review widget addon for Elementor (2.1.1 - active) Site Kit by Google (1.87.0 - active) Smush Pro (3.11.1 - active) Ultimate Addons for Elementor (1.36.6 - active) Widgets for Ebay Reviews (9.5.1 - active) WooCommerce (7.1.0 - active) WooCommerce Contact for Shipping Quote (1.4.0 - active) WooCommerce Payments (4.9.0 - active) WooCommerce Shipping & Tax (1.26.3) WooCommerce USPS Shipping (4.6.0) WP Maintenance Mode & Site Under Construction (2.3 - active) WPMU DEV Dashboard (4.11.16 - active) XCloner - Site Backup and Restore (4.5.2 - active) Yoast Duplicate Post (4.5 - active) Yoast SEO (19.10 - active)Do you have any updates as to why the plugin is not working?
That worked! Thank you
Great!
Let us know if you have any questions!
Viewing 8 replies - 1 through 8 (of 8 total)
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