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Hi Lidia.

The process seems to be stuck again. A new review came in and I pressed the button to download the reviews.

Has been stuck on “Your reviews are being downloaded. This process should only take a few minutes.” for quite a few days.

Is it me doing something wrong here please?

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Hello. Thank you for getting back to me. I am still experiencing the issue. Please find below the troubleshooting text requested:

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		    [name] => Rental unit in Il-Mellie?a · 4.89 · 3 bedrooms · 3 beds · 2 baths
		    [address] => Il-Mellie?a, Malta
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	            [id] => 1
	            [user] => Sheriden
	            [user_photo] => https://a0.muscache.com/im/pictures/user/4f505194-78c7-48c5-99d6-dcdfd8ae6a0b.jpg?aki_policy=profile_x_medium
	            [text] => Joshuas place was just perfect. We stay regularly in Malta and this has been the best airbnb we have stayed in and weve done airbnb Malta for nearly 14 years. The views from the terrace are some of the best in Malta. There was lots of space on the terrace and within the apartment. For a two week stay Joshua provided all the utensils, cooking implements and products for cleaning that were needed. This is always helpful when staying for so long. 
	The bed was comfortable and towels were plentiful if needed. 
	Joshua was very responsive prior to the visit and throughout. 
	We really hope to stay again next year. We really wish you well over the coming year as you finish your first airbnb summer season. 
	Sheriden & Rich
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-08-27
	            [reviewId] => 967243572752322697
	            [reply] => 
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	            [user] => Leonardo
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	            [text] => Qualità prezzo più che adeguata. L'appartamento rispecchiava completamente ciò che era descritto sull'annuncio. Io e i miei amici siamo rimasti molto soddisfatti, se mai torneremo a malta ripeteremo sicuramente la scelta dell'appartamento.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-08-10
	            [reviewId] => 954883121509874315
	            [reply] => 
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	            [id] => 3
	            [user] => Cathie
	            [user_photo] => https://a0.muscache.com/defaults/user_pic-225x225.png?v=3
	            [text] => The apartment is very nice, modern, comfortable (fully air-conditioned) and clean. They provide more than enough including shower gel ( although we brought our own), towels and even iron are provided. 
	Joshua was a great host. Very kind and always easy to reach. There is an instruction booklet for your information. 
	The apartment view is Amazing! Morning coffee or dinner is perfect at the balcony. 
	Try to catch the sunset. The last 2 days, I made sure to get home just before sunset and its just so beautiful. We took lots of beautiful sunset photos. 
	The apartment is also very near to the port of ?irkewwa ( where you take the ferry boat to Gozo) and collection point for boat tours. 
	We have tried other beaches and for us Mellieha beach is the best with white soft sands and clear sea water. 
	I would definitely recommend this apartment . 
	Thanks again Joshua.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-08-02
	            [reviewId] => 949181969753295673
	            [reply] => Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay in our apartment. Our main priority is to ensure our guests have a comfortable and enjoyable experience, so it's great to know we achieved that. The view of the sunset from the balcony is definitely one of the highlights of the apartment, and we are glad you were able to take advantage of that. We hope to have the pleasure of hosting you again on your next visit to Malta.
	        )
	
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	            [user] => Jonas
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	            [text] => The view from the apartment was just amazing and the airCon worked very well and cooled down the apartment in no time.
	Joshua even came to fix the WiFi after some difficulties.
	All in all a great apartment, experience and host.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-07-25
	            [reviewId] => 943344112180797420
	            [reply] => Thank you so much for taking the time to share your wonderful feedback about your recent stay at our apartment! We are thrilled to hear that you had an amazing experience and enjoyed the breathtaking view from the apartment. We understand the importance of a comfortable environment, especially during the warmer months, and we're delighted that the air conditioning system provided the cool relief you needed swiftly. We apologise for any inconvenience you faced with the WiFi. We take great pride in offering excellent service, and it's heartening to know that our efforts enhanced your overall experience. It was our pleasure to host you, and we genuinely appreciate your kind words. If you ever find yourself back in the area, we would be more than happy to welcome you again. Should you have any further feedback or suggestions for improvement, please feel free to share them with us. We're always looking for ways to make our guests' stays even more enjoyable. Once again, thank you for choosing our apartment for your stay, and we hope to have the opportunity to host you again in the future!
	        )
	
	    [4] => stdClass Object
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	            [id] => 5
	            [user] => Alan
	            [user_photo] => https://a0.muscache.com/im/pictures/user/7fd78b0d-7d3e-4e63-b2b2-db8857edd817.jpg?aki_policy=profile_x_medium
	            [text] => Amazing place to stay. clean and stylish. we loved the balcony as it overlooks such beautiful nature. only a short drive away from at Paul's so it is a very convenient location if you're renting a car. we also loved just how close it is to grocery stores.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-07-09
	            [reviewId] => 931674120941054065
	            [reply] => 
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	            [id] => 6
	            [user] => Cameron
	            [user_photo] => https://a0.muscache.com/im/pictures/user/cd4ff8b9-6389-420e-bcc7-a4c627219a8d.jpg?aki_policy=profile_x_medium
	            [text] => Beautiful, modern, spacious apartment overlooking the coast. Definitely recommend for spending time in Mellieha, but also as a base for the whole island.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-07-06
	            [reviewId] => 929561123164337063
	            [reply] => 
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	    [6] => stdClass Object
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	            [id] => 7
	            [user] => Taeja
	            [user_photo] => https://a0.muscache.com/im/pictures/user/6edc42ee-18a3-43c9-825c-848e4eaf293f.jpg?aki_policy=profile_x_medium
	            [text] => Joshua was an amazing host, great communication and very attentive. The place was nice.
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2023-06-05
	            [reviewId] => 907088956223674966
	            [reply] => Thank you Taeja. We are glad that you appreciate our communication and attention to detail. We are new here are we are always striving to improve.
	        )
	
	    [7] => stdClass Object
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	            [id] => 8
	            [user] => Samuel
	            [user_photo] => https://a0.muscache.com/defaults/user_pic-225x225.png?v=3
	            [text] => Apartament jest bardzo ?adny, czysty i w pe?ni wyposa?ony. Znajduje si? w nowo wybudowanym apartamentowcu, z pi?knym widokiem na panoram? Malty. W?a?ciciel jest bardzo pomocny i szybko odpisuje na wiadomo?ci. Polecam z ca?ego serca, je?li kto? wybiera si? na Malt? - jest to fajna baza wypadowa.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-28
	            [reviewId] => 879502163353905284
	            [reply] => 
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	    [8] => stdClass Object
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	            [id] => 9
	            [user] => Rachelle
	            [user_photo] => https://a0.muscache.com/im/pictures/user/ed65740f-638d-437b-bbb0-af1374c21b50.jpg?aki_policy=profile_x_medium
	            [text] => First of all, we are very honored to be the first guests on Joshua's new apartment. Everything inside/out are new and neat.
	We arrived after midnight, checkin went very smoothly as the building and apartment is equipped with security lock.
	Came morning, we were greeted with the panoramic view of the ridges, reaching towards Golden bay beach and the sea. I could imagine sunset would have been nice but we never had the chance since we always come back during evenings.
	Parking was feasible on the street, there is always a place. However it would have been more convenient if we took the paid parking underground.
	Grocery markets nearby, walkable around 400m. I cannot speak about public transpo since we opt to rent a car.
	Bath/toilet generously supplied and a surprise to Money Heist fans.
	Overall a very pleasant stay at Joshua's place. Wish we had more days to just stay inside and enjoy the view whole day.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-17
	            [reviewId] => 871557066718164540
	            [reply] => Thank you for taking the time to share your experience Rachelle. We are thrilled to hear that you had a wonderful stay and enjoyed the panoramic view of the ridges and sea from the apartment. We appreciate your kind words about the apartment interiors and and smooth check-in process. We would gladly welcome you back so that you can get a chance to witness the sunset and the improvements that we are planning to make in the near future. Thank you again for choosing to stay with us and for sharing your wonderful experience.
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Hi @3zero2!

We updated the reviews!

Thanks for your patience!

Feel free to write us, if you need further assistance,

Trustindex

Hi, I have the same problem. AirBnB reviews are not downloading. There is the message “Reviews are downloading” since several hours.
Below is the data:

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