Stuck on Checkout page

Viewing 8 replies - 16 through 23 (of 23 total)
  • Plugin Contributor Samah Basheer

    (@samahbasheer)

    Hi @abuhasan

    Try login to your Master Card payment gateway dashboard, and make sure to select ‘Authentication API’ option under Hosted Checkout under Admin – Integration Settings. Click here.

    Thread Starter abuhasan

    (@abuhasan)

    That is already selected.

    Plugin Contributor Samah Basheer

    (@samahbasheer)

    Please make sure that the shop currency is similar to the merchant id currency. Like if your merchant currency is in USD, the expected shop currency must also be in USD.

    Thread Starter abuhasan

    (@abuhasan)

    It is the same. It appears that the plugin works fine when using test credentials – https://www.loom.com/share/c0f9be6994a244a2a086f4652a271b23

    Doesn’t work when using the live credentials, gets stuck after entering OTP. As you mentioned earlier, the issue could be from MPGS end.

    Plugin Contributor Samah Basheer

    (@samahbasheer)

    Yes exactly, try double checking with your bank. Please let me know if I can help with any further issue.

    Thread Starter abuhasan

    (@abuhasan)

    MPGS replied with the following:

    “After checking your concern, Please be informed that the issue the Merchant is facing is due to the values in “Merchant Transaction Reference” and “Order Reference” fields. These fields are mandatory and must be unique for each order.”

    Please try with unique numbers in both fields and let me know if you face any other error.

    Thread Starter abuhasan

    (@abuhasan)

    Hi Samah,

    Waiting for your response.

    Thread Starter abuhasan

    (@abuhasan)

    No response

Viewing 8 replies - 16 through 23 (of 23 total)
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