Stuck in setup step

  • Resolved resqonline

    (@resqonline)


    2 years, 5 months ago

    Hi there,
    usually I don’t have issues with the setup, although I find the new setup flow absolutely horrible. However, this time I am stuck at the notifications step – no content is showing and therefore I cannot proceed to the next step.
    The site is hosted at Strato and the browser console is showing several 404 errors for GET and POST requests for /wp-json/ithemes-security/rpc and ../v1 – so I’m guessing it’s some kind of permission thing? Is there a way to complete the setup manually?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    There isn’t a way to manually complete the setup but by the context of what you’ve reported the javascript isn’t loading or there is an error early in the setup.

    Can you ask your host if they are blocking any HTTP methods? You can also try re-installing the plugin to see if that helps.

    Kindest regards.

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @resqonline, I hope the information provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

    Thread Starter resqonline

    (@resqonline)

    so sorry for not getting back to you! I’ve managed to import the settings from a different server and got it to work – Thank you for your support!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @resqonline, I’m glad to hear that! Please don’t hesitate to open a new topic in case you need our assistance in the future. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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