Stuck in Select Page Builder

Hi @biswashkoirala,

?Would you mind to? reach out to us through our Support Portal so we can take a look further? Please also mention about this topic when you create a ticket, so we can monitor them both.
?
???Kind regards,
?Herman ??

Hi,
I′ve the same error. Any update?

Hi @emilioparme,

?Are you using the latest version of the plugin? ?And do you see any error on the browser console when you are on the Select Page Builder page?

?You might also consider reaching out to us through our Support Portal so we can take a look further to the issue?
?
???Kind regards,
?Herman ??

Hello,
After insisting a lot, I managed to make it work.
I comment on what happened so that you can review it.
Scenario: this is a completely new wordpress environment. I even reinstalled it again to make sure that it was something specific to a plugin that I could have installed before (and there were few plugins installed). No errors were detected on the console, but my versions were the most recent (from the Starter Template plugin, wordpress and Elementor).
Solution: I entered the Elementor configuration screen, and gave the option to create a new page. It seems that this caused the Elementor environment to be “loaded”, and after that, the initial screen of the Starter Template worked, and after selecting the Elementor, I was able to proceed to the template selection screen.
As I mentioned, it seems to be a problem where, it is necessary to “start” your page builder first, before selecting the one you will use with Starter Templates.
Thanks for the answer.

Hi @emilioparme,

Very pleased to know that you have managed to make it work!

And thank you for sharing the steps you did to solve the issue. I am going to bring this to our team and we’ll see if there’s something that needs to be fixed/improvised.

Feel free to reach out to us if you have any further queries.

Kind regards,
Herman ??

hi ! @biswashkoirala
I have the same problem
can you tell me how you settled it
thank you

hi ! @biswashkoirala @emilioparme
I have the same problem
can you tell me how you settled it
thank you

Hi @radia96, in my comments I describe the steps that I used to create a workarround. Are you trie the same steps?

Hi @radia96,

Are the steps provided by @emilioparme working for you? You might also try clearing the cache. We had a few users with the same issue and the issue solved just by clearing the cache.

And also, it’s worth checking if your system meets the system requirements, as mentioned in this doc.

Kind regards,
Herman ??

This is what I have: https://i.imgur.com/vvF05xM.png

I have tried everything to get it to work with no success. I don’t have a “Next” button when selecting a builder.

@emilioparme Could you please tell me what the “Elementor configuration screen” is and where it is located ? I can’t find the elements you mention in your reply

Hi @lk1997,

Once you select a page builder you will be taken to the Starter Library contains the Starter Templates of the page builder you choose. So, there’s no “Next” button.

Have you tried clearing the cache?

Let us know how you go.

Kind regards,
Herman ??