stuck in sandbox mode

  • Resolved gatta2

    (@gatta2)


    8 years, 5 months ago

    I connected using the Braintree sandbox account then disconnect it and reconnect with real Braintree account. It shows it’s connected but in the braintree account I can see Woocommerce under Connected Applications.

    But when I go to the checkout page it still said “Sandbox mode is enabled — Use a test account”.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter gatta2

    (@gatta2)

    I found out it’s because the wp_options table doesn’t have a value for option_name “wc_paypal_braintree_environment”. I added it and set its option_value as production and it doesn’t show sandbox in checkout anymore.

    May I ask if there should be a value for wc_paypal_braintree_merchant_id in wp_options table? The plugin has failed to save a value for both wc_paypal_braintree_environment & wc_paypal_braintree_merchant_id, while wc_paypal_braintree_merchant_access_token is saved in wp_otions.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hey Gatta!

    The plugin should be setting these values itself when you shift it into live mode. Can you try disconnecting and then reactivating the plugin, and see if that adds the correct values?

    If it doesn’t, and if the versions of MySQL and PHP your site are running on are up to date according to your System Status Report, then rather than (however heroically) continuing to hand-edit your SQL tables, I would recommend submitting a ticket at https://woocommerce.com/my-account/create-a-ticket/

    • This reply was modified 8 years, 5 months ago by D Smith a11n.
    AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @gatta2

    Were you able to follow the suggestions above?

Viewing 3 replies - 1 through 3 (of 3 total)
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