Stuck in Queue

  • Resolved sfehmi

    (@sfehmi)


    3 years, 10 months ago

    Hi there,

    My pages are stuck in the queue. Please let me know if anybody else is having this issue and what the fix is.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Pegasaas

    (@pegasaas)

    Hi @sfehmi

    Sorry to hear about the delay in that one page. I wanted to let you know that we’re looking into it right now. It appears to be an issue with how our API is seeing the HTML.

    We’ll either fix it on our end, or report back with whatever needs to be changed to the page. Hoping to have this resolved within the hour.

    Kind regards,
    Brandon Devnich
    Pegasaas.com

    Plugin Author Pegasaas

    (@pegasaas)

    Hi @sfehmi

    Looks like it’s a problem with the page itself. Fetching the original version of the page is returning the same invalid HTML. The page does not have a <body>, </body>, or </html> tag.

    It also appears as though the content of the page is being injected head of the code that is supposed to be within the “<head>…</head>” region of the page.

    I suspect that it may have something to do with a plugin or component that you only have on the /fertilityplan/ page.

    I’d be happy to investigate further for you, although it does not appear to be plugin related as the code of the page is not valid, even when we pass along ?accelerate=off to https://drsaradetox.com/fertilityplan/?accelerate=off

    If you’d like for me to investigate, please submit a secure support request via https://pegasaas.com/contact/ referencing this thread, and provide guest administrator access for your WordPress admin dashboard.

    Do not provide guest administrator access in this public channel.

    Sincerely,
    Brandon Devnich
    Pegasaas.com

    Plugin Author Pegasaas

    (@pegasaas)

    This message is to serve as an update to this thread. @sfehmi was able to provide access to the dashboard which allowed us to troubleshoot the issue in her installation.

    The issue was determined not to be related to a bug in the Pegasaas plugin, however because the page (when rendered via the WordPress system) did not include a </head>, <body>, </body>, or </html> tag, the Pegasaas system that creates a Critical CSS snapshot was unable to parse the page, and subsequently could not provide an optimized page.

    We were able to identify that, in this particular theme, the “Clean Page” layout, which exists to display a page without the top navigation and footer, was missing key elements.

    The layout included a misplaced “wp_head()” function, which was not wrapped within the proper <body>…</body> tags. In addition, the layout did not include any call to wp_footer() or get_footer().

    The solution was to code the layout, much like the other layouts included with the theme, but hide top navigation and footer regions with CSS.

    Thread Starter sfehmi

    (@sfehmi)

    Thank you so much for identifying and fixing the issue so quickly! I’m so impressed with this plugin and even more impressed with the outstanding customer service I received from Brandon – quick to reply and went above and beyond to resolve my issue. I will be upgrading for sure!
    Thank you again!

Viewing 4 replies - 1 through 4 (of 4 total)
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