Stuck, doesn’t complete scan

  • Resolved shuangmiles

    (@shuangmiles)


    1 year ago

    I have a site on pantheon that I installed the pro version on. Ironically the free version we tested before completed the scan after awhile but when i installed the pro version and keep it running over night it gets stuck. On the console I see this error

    504 gateway timeout not sure if that helps but I am struggling cause the site is definitely big and there are no cron jobs running and it is already at the latest php. Please advise for help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author slui

    (@slui)

    Hello @shuangmiles

    Please connect through live support or use in built tool for support or email us.

    We will help you on this matter.

    504, Gateway error is a server time out error and not handling the large request.

    Plugin Author slui

    (@slui)

    Hello @shuangmiles
    We are closing your ticket as haven’t heard from for a long time.
    If you have further question, please contact premium support.
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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