Stuck creating a job

Hello @ianttt ,

Sorry for the inconvenience caused.

What you should do is first Kill the Process. Then go to Tools > Site health page there look if there is a notice that says a schedule missed. And if you find it please tell us which schedule action it says it missed. If you don’t find any notice related to that then please wait a few minutes and then try to backup again and tell us if you face the same issue.

Hi

Thank you for the very fast response.
On the site heath page it shows nothing about a schedule missed. All I can see on one of the recommendations is action_scheduler_run_queue is late.

I tried again and again it stopped at the same stage 17% showing
Initializing… Creating a job to start Backup.

I decided to have a tidy up and delete some of the previous back ups and then tried again and it worked fine and successfully created a back up.

Is there maybe a limit to the number of back ups you can hold at one time?

Thanks
Ian

Hello,

Thanks for trying those steps. You can create as many backups as you want, we don’t restrict on that. Will you please tell me how many backups did you had and if you had enough storage?

Hi

I had plenty of storage and I had 7 back ups in total

Thanks
Ian

Hello,

Sorry for delay in response.

Thanks for the info. And it is unusual that the backup got stuck as we don’t restrict and you had plenty of storage. Is the backup working now?

Will it be possible for you to check the PHP error logs, maybe the script died for some reason.