Struggling to set up Conversion API or get existing working

  • Resolved pichauhan

    (@paresh_cs)


    2 years ago

    This is a backend issue. All of a sudden all our websites have stopped sending data from 17th of October to the relevant FB business profiles. We are not aware of a known change.

    We have upgraded some websites and hence we are reconnecting them with FB conversion API using the Pixel plugin. It is failing to do so as its keep failing to redirect and showing the page with the following error:

    “URL Blocked
    This redirect failed because this application cannot use a Facebook-owned URL as an OAuth redirect URI”

    After plugin installation we made multiple attemts to connect the website with using access token but it is failing to do so.

Viewing 10 replies - 1 through 10 (of 10 total)
  • radimspacil

    (@radimspacil)

    i have this problem too…

    rabbid83

    (@rabbid83)

    A lot of people are encountering this bug. Perhaps a side effect of 11,000 people being laid off.

    Same problem here…

    Thread Starter pichauhan

    (@paresh_cs)

    We received following response from Meta/Facebook on 10th November. I have tried to send events using test events but they are not sending anything to the events manager either.

    Thank you for contacting Meta Support Pro. My name is Melissa and I hope you are having a lovely day.

    I am reaching out to you regarding case 1770362266xxxxxx that you recently opened with us

    Thank you so much for taking the time to report this matter to us. I truly understand it is very important for you to get this situation solved as soon as possible and I am happy to assist you.

    I found that the active integrations on Events manager show that the Browser Pixel is only active and the Conversion API shows as No Recent Activity.

    After checking our backend in multiple locations, we can confirm that the partner is not sending any events to us. Please advise the customer to review the Conversions API settings within their Partner Integration.

    If they are not able to determine what the cause is themselves, please ask them to reach out to the support of the Partner Integration and ask them to investigate why no server events are being sent.

    The client needs to send events in order for their Conversion API to become active. Please refer to this help center, which can be shared with the client: https://developers.facebook.com/docs/marketing-api/conversions-api/using-the-api

    They can also use the Test Events tool to verify their events are being received correctly by Facebook. Please share this help center on how to Test Events for Server Events: https://developers.facebook.com/docs/marketing-api/conversions-api/using-the-api#testEvents

    leoscheise

    (@leoscheise)

    me too, not working over here :/

    cinikdevteam

    (@cinikdevteam)

    Same problem here

    I’ve managed to fix those issues by deleting the prefered plugin and replacing it with PixelYourSite. Everything is greek now (THANK GOD). Good luck everybody!

    Plugin Author Facebook

    (@facebook)

    Hello @paresh_cs, this issue has been fixed.

    leoscheise

    (@leoscheise)

    Now im getting this message after I connect:

    An error occurred while fetching system user access token:{ "error": { "message": "Application does not have permission for this action", "type": "OAuthException", "code": 10, "error_subcode": 2859015, "is_transient": false, "error_user_title": "Sua conta est\u00e1 restrita agora", "error_user_msg": "Voc\u00ea foi impedida temporariamente de realizar esta a\u00e7\u00e3o.", "fbtrace_id": "AQyZr8jwe853yX_wKrPEMvj" } }

    Any tips? It works up until the end.

    • This reply was modified 2 years ago by leoscheise.
    Thread Starter pichauhan

    (@paresh_cs)

    @facebook thank you for your response. It seems to have been working for a couple of the clients after reconnecting with the API. We are hoping this should be the situation for rest of them once we reconnect them one after another.

    None of the existing connections are still working which had issues. We had to de-link the conversion API and then reconnect them for this to work.

    Thank you for looking into this!

    @leoscheise

    • We removed connection first from the wordpress admin area, then we removed any business partner WP from the relevant FB business account.
    • You have to be logged into both in the same browser to do so.
    • After removing connection from WP admin and FB business account, you can reconnect them by following the plugin guide. This can help to resolve the issue.
    • To keep an eye on the access token you can access it by looking into the database.
    • Under WP’s “wp_options” table you can check value for ‘facebook_business_extension_config’ option_name and that can show you the access token along with pixel id etc.

    In case you are still struggling with any other issues then please create another support ticket.

    Good luck!

Viewing 10 replies - 1 through 10 (of 10 total)
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