Stripe (Woocommerce Payments) weird bug on Friefox

  • Resolved owen77777

    (@owen77777)


    2 years, 6 months ago

    on my site ezval.gg – when checking out on Firefox there seems to be some weird bug in the Stripe Card detail fields where the field labels and characters are bugged and when you type inside the field the numbers on your keyboard dont correspond correctly, its all out of sync. really weird. Does anyone know what is causing this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sven L. a11n

    (@sverleis)

    Hi there!

    Thanks for your question regarding Stripe on Firefox.

    I’ve taken a look at your site, and on firefox, my credit card test rendered without any issues:

    Image link: https://d.pr/i/1fpmHn

    Would you mind testing the page again in Firefox’s Troubleshoot mode?

    Click the menu button, click Help, select Troubleshoot Mode… and click Restart in the ‘Restart Firefox in Troubleshoot Mode?’ dialogue box.

    Note: You can also start Firefox in Troubleshoot Mode by holding down the option/alt key while starting Firefox.

    Please let us know if this method works for you!

    Kind regards,
    Sven

    Thread Starter owen77777

    (@owen77777)

    Hi Sven, thank you for getting back.

    I can confirm it works fine inside Troubleshoot mode!

    and good news that it also worked for you on your end.

    Really weird, must be some caching, JS issue, cookies or browser extensions?? No idea.

    Thank you for your help kind sir!

    Hi @owen77777

    Good to know it worked fine for you inside Troubleshoot mode.

    Can you please:

    1) disable all the browser extensions temporarily, and

    2) clear your browser’s cache and cookies as explained in this guide:
    https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    Please let us know if the issue still persists.

    You can also try from a different browser/computer.

Viewing 3 replies - 1 through 3 (of 3 total)
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