Stripe webhook fails, returns -1

  • Resolved mikeill

    (@mikeill)


    4 years, 5 months ago

    Hi. Thanks for the awesomeness.

    Wordpress version: 5.4.2
    Woocommerce version: 4.2.0
    WooCommerce Stripe Gateway version: 4.4.0
    Storefront theme version: 2.5.7

    I’m not sure what the recommended method of troubleshooting this issue is.

    Stripe reports that every call to the webhook listed in WooCommerce->Payment settings is failing.

    I tried resetting permalinks in case that was the issue.

    Is it normal that a browser call to the webhook returns a -1?

    Any other ideas to try?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mikeill

    (@mikeill)

    A little lax on the support?

    Plugin Support Mike Straw

    (@mikestraw)

    Hi @mikeill ,

    Yes, a call to the Stripe API from a browser will show a -1, as there is POST information needed to complete the transaction.

    There may be a misconfiguration of the keys for your webhook endpoint. Make sure your webhook endpoint, publishable key, secret key, and webhook secret match on your site (WooCommerce > Settings > Payments > Stripe > Webhook Endpoints) and on the Webhook Setting of your Stripe dashboard.

    Webhook endpoints
    Link to image: https://d.pr/i/68oQx6

    If that doesn’t fix the issue, there may be other errors happening, a review of the WooCommerce logs under WP Admin > WooCommerce > Status > Logs may help with identifying other errors.

    Let us know what you find!

    Thread Starter mikeill

    (@mikeill)

    Good news and bad news.

    The good news is, the problem went away on it’s own.

    The bad news is, you guessed it, I have not idea why.

Viewing 3 replies - 1 through 3 (of 3 total)
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