Stripe webhook error rate / Stripe payment methods

  • Resolved Egl

    (@egletiere)


    2 years, 6 months ago

    Hi!

    We installed the plugin and are running it without any issue for about 1 month.

    In this time I’ve noticed 2 issues:
    1. Even though the Stripe webhook has been correctly added through the plugin, it shows an 100% error rate in the Stripe dashboard. We have had plenty successful transactions…

    2. When I access the Stripe Dashboard – Settings – Payment methods I get the following message: “We’ve detected that you are using payment_method_types to configure payment methods. To manage payment methods from this page, replace payment_method_types with automatic_payment_methods. If you prefer to use payment_method_types, refer to the manual settings page.”
    This is very confusing as I cannot understand if the local gateways configured in the plugin and appearing in Stripe Payment methods (giropay for example) actually work or need extra configuration. I have no way of testing as I live in another country and cannot access giropay or similar european services as a customer.
    The trouble is that I have had 1 failed order and I presume the customer wanted to use a local gateway but I cannot tell if this is 100% the case or what the gateway is.

    Could you please clear us these issues for me?

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @egletiere,

    Even though the Stripe webhook has been correctly added through the plugin, it shows an 100% error rate in the Stripe dashboard. We have had plenty successful transactions

    Credit card payments don’t rely on webhook events, so webhook failures won’t make a difference here.

    You most likely have a plugin enabled that’s restricting access to the WordPress Rest API and that’s why your webhook is failing. You can also click the “create webhook” button on the API Settings page which will ensure your webhook is setup correctly.

    Regarding your second point, what you’re seeing is a message within stripe.com that doesn’t have any affect on the Stripe plugin. Since you’re using this plugin for your Stripe integration, you can ignore that message.

    Kind Regards,

    Thread Starter Egl

    (@egletiere)

    Hi!

    Regarding the webhook issue: it was a matter of whitelisting stripe webhook ips

    Regarding the second part: so if I set up giropay, sofort, etc. in the plugin, then these should work with no extra configuration in the Stripe dashboard, right?

    Thread Starter Egl

    (@egletiere)

    PS: Even if Klarna isn’t available in the store’s country it should work if configured in the plugin?

    Plugin Author Payment Plugins

    (@mrclayton)

    so if I set up giropay, sofort, etc. in the plugin, then these should work with no extra configuration in the Stripe dashboard, right?

    Sometimes merchants have to login to stripe.com and make sure the payment method is enabled on the Stripe account.

    Even if Klarna isn’t available in the store’s country it should work if configured in the plugin?

    Yes, as long as your stripe.com account is eligible for Klarna.

    Thread Starter Egl

    (@egletiere)

    Thanks for all the information!

Viewing 5 replies - 1 through 5 (of 5 total)
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