Stripe trial period from 1 to 2 months

Hey there,

Are you using the least version of the plugin?
Are you seeing these details on the Members List page or the Stripe dashboard?

It could be a number of issues so giving us that info might help to figure out what’s going on.

We can also take a look at your site if you become a PMPro member for our member support forums.

Thanks,
Jess

Hi Jess,

Yes, our Paid Membership pro plugin is Version 1.7.11.
We saw payment detail from Stripe dashboard that one month free trial become 2 months. However, our setting in the paid membership pro is follow the instruction.

Can you help me how to fit this issue? Thank you so much!

Sherry

Also, in our Stripe’s dashboard, it shows that all subscription for oder xxxx be deleted after they subscribed. What happening? Will it affect our users’ payment?

Thanks.

Things will look a little bit differently in the Stripe Dashboard than on PMPro’s side because of the way PMPro handles subscriptions, customers, and plans with the different payment gateways. Every time an order is placed, a new plan is created and then deleted immediately so that PMPro can handle the plans with as much as flexibility as possible. It sounds like everything is actually working fine on your end and should not affect your payments negatively at all.

Thanks, but the free trial issue still not solve. Can you check if our setting in plugin wrong? Why our users get 2 months free trial rather than one month…Thanks

Here is our setting in the membership level:

Initial Payment: $0
Recurring Subscription: check
Billing Amount: $ 29.95 per 1 month
Billing Cycle Limit: 0
Custom Trial:check
Trial Billing Amount: $0 for the first 1 subscription payments.

Hi,

Here is the respond from Stripe..they said in our plan setting:

?<Opus::DB::Model::Plan[“pl_1045Ch4nRn2uk45mmh5obAt6″] add_ons=nil, amount=2995, autogenerated=nil, created=1400788566.977003, currency=”usd”, deleted=true, identifier=nil, interval=”month”, interval_count=1, livemode=true, merchant=
“acct_1042sR4nRn2uk45m”, metadata=nil, mrchid=”453CCFAB74″, name=”Monthly Subscription for order 453CCFAB74″, prebill=true, statement_description=nil, token=”pl_1045Ch4nRn2uk45mmh5obAt6″, trial_period_days=60>

See there at the end, where it says “trial_period_days=60”? You will need to correct that to “trial_period_days=30” if you want a 30 day trial. ??

How can I adjust this? Thank you so much!

Actually those settings are correct. Like I mentioned before, PMPro does things a little differently depending on the payment gateways.

Since there is no initial payment set, Stripe thinks the first month is actually just part of the trial, which is why you are seeing 60 days instead of 30, which is what you want (60 days free – no initial payment + 1 month free, then recurring payments at $29.95).

Does that make sense?

Thank you Messica! So how can we fix this? How to change the membership level to make it only one month free trial with Stripe? Thanks.

I got the solution finally. Thanks!

Glad to hear it.. marking is as resolved. If you have any other issues, let us know!