STRIPE transactions Chargeable but not completed

  • Resolved macmanwv

    (@macmanwv)


    6 years, 2 months ago

    The last six transactions are being sent to Stripe and marked as chargeable but the the charge is never made. Things have been working fine until this last Event (Event Tickets Plus) was created. Six transactions have hit STRIPE as chargeable but again not completed. Help appreciated.

    This is an excerpt of a chat with Stripe with my client, I have included the system status below as well:

    It simply looks like a charge request was never sent from your server to charge this source is all. You can see here:

    Well, first you’ll want to capture those payments, however since only a source was created, you will unfortunately need to charge them via an API call:
    https://stripe.com/docs/api/charges/create#create_charge-source

    Additionally, to prevent this from happening in the future, you’ll need your developer to look into why the payment was never created in the first place
    Given that some payments happen just fine, while some don’t, it points toward an issue in their coding

    You would tell him that you need to have him create a charge API request from your server using the source tokens from those cards that were “made chargeable” but never charged.

    He’ll also need to review the logic behind the files storing the charge creation methods, as there seems to be a gap in the logic that is allowing some sources to go uncharged

    OK. Once it’s fixed can we resend those payments that now just show up as chargeable?

    That would be done through the API call I linked you:
    https://stripe.com/docs/api/charges/create#create_charge-source

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Viewing 4 replies - 1 through 4 (of 4 total)

  • My team had a similar issue today with a client so hopefully this helps you:

    1. Make sure “Capture Charge Immediately” is checked in WooCommerce.
    2. Check if you have any custom code written on the action/hook “woocommerce_checkout_order_processed”. We had a custom code on this one which caused the issue at least in our case. If “Events Tickets Plus” could be the culprit, check if they are doing anything to wocoommerce actions.
    3. If not 1 or 2, then check all custom plugins that you have related to woocommerce and turn them off if possible at all. Only test with plain woocommerce plugin.

    • This reply was modified 6 years, 2 months ago by yashchandra.
    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hi @macmanwv,

    The “Event Tickets Pro” plugin that you mentioned, is that plugin supposed to automatically schedule and process transactions for these orders? Or is the payment suppose to process at the time the user checks out on your site?

    If that plugin is scheduling these payments for the future, you’ll need to check in with the developer of that plugin – as they would need to look at why their plugin isn’t capturing these charges at a later date.

    You can also check to make sure you don’t have the Stripe plugin set to authorize only. You can do that by going to WooCommerce > Settings > Payments > Stripe. On the following settings page, make sure Stripe is set to Capture and not just Authorize.

    If you have only authorized the transactions, then the orders will be stuck pending payment. You can capture the payment by marking the order as either Processing or Complete. If you were to click edit on an order, you’ll see a message indicating this in the order notes on the right-hand side of the page.

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    As I haven’t heard back from you on this thread, I’m assuming some of the information above helped you.

    I’m going to mark this as replied, however if you still have questions please feel free to start a new thread.

    Thread Starter macmanwv

    (@macmanwv)

    Thanks Phil. We are in a holding pattern.

    We restored to the recommended plugin versions and ended up with a fatal error and had to restore the site from backup.

    Waiting for the update I think.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘STRIPE transactions Chargeable but not completed’ is closed to new replies.