• Resolved philippeprestwood

    (@philippeprestwood)


    Back again with another request; so after the last issue was resolved, my client decided to transfer all Stripe users to Authorize.net. It took a bit, but we finally have our CSV list of Stripe users which are now part of Authorize.net. It shows their original _stripe_customer_id and _stripe_source_id and their respective _authnet_customer_id and _authnet_card_id.

    The problem is: I’m unsure what to do with it. I mean, I suspect I’m supposed to update the SQL for each user to add in the authnet_customer_id and authnet_card_id, and then switch the _payment_method from stripe to authnet in the wp_postmeta table. And then update the wp_woocommerce_payment_tokens table so that the user logging in can use their saved credit card on file. I attempted to do this for one user… however, nothing worked, and I didn’t want to go too far down as it was starting to make less and less sense.

    Unfortunately, the Authorize.net Developer API guide is no help, because it appears to cover adding CC data from your website to your Authorize.net account, but I’m not trying to do that… rather, I’m trying to get my website to see the CC data that already exists within my Authorize.net account. Obviously WooCommerce knows that a client was once using Stripe and contacts Stripe for the CC data it has saved… so I’m just trying to tell it to use Authorize.net instead. What should I do? Thanks for your help!

    EDIT: I also realize I can just go into the user’s subscription and insert their new Authorize.net info… but that info is not showing up in their own “Saved Payment Methods” page.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mohsinoffline

    (@mohsinoffline)

    Hi Philip,

    Just as the last time. There should be a support form on Authorize.Net -> Contact Us page in your WP dashboard which you can use for support of the premium version, it also logs a ticket on our system for immediate attention.

    This forum is only support for the version hosted on www.remarpro.com.

    Thread Starter philippeprestwood

    (@philippeprestwood)

    Hey Mohsin; I appreciate the prompt response to point me in the right direction. This is another one of those situations where I’m being bounced around so I’m just throwing out whatever lines I can. Once I find an answer, I’ll be sure to share it here for anyone else with the same issue.

    Plugin Author mohsinoffline

    (@mohsinoffline)

    Resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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