Stripe test mode Issue

Hi @sunofar,

I understand how frustrating payment issues can be. Let’s work together to troubleshoot the issue.

First, follow the instructions here to properly test your setup and connection: WooCommerce Testing Guide. Make sure you’re using the correct test cards listed here: Stripe Test Cards, as some are for declined transactions or specific countries.

Also, try reconnecting your Stripe account, as your webhook may have expired or been regenerated.

If the issue persists, go to WooCommerce > Status > Logs and check for any fatal errors or Stripe-related issues. You can share the log using Pastebin for further analysis.

Hello Moses,

Thank you for your prompt response on this, our issue has been fixed as of now.

one more things as i want to know..we need to manual update order status on hold to processing or completed.. After successful payment the order status is shown in on hold in woocommerce ..

Hi there,

By default, WooCommerce should automatically update the order status to Processing for successful payments (except for virtual and downloadable products, which go to Completed).

Could you please check the Order Notes for these orders? They might contain details on why the status is not updating.

Also, please share a screenshot of the order notes for these orders. You can use the following tool to capture and share the screenshot: https://snipboard.io.

Additionally, which payment method within Stripe are you using (e.g., credit card, SEPA, etc.)? The more infromaiton we have more accurelty we can assist you.

In the meantime, could you please make sure the webhooks are configured properly? You can follow the instructions in this article to set them up:

Stripe Webhooks Setup Guide

Let me know how that goes.

Hello Dear,

I am sending you screenshort of order notes. Please check. From Nov 20 to todays date order status is not changed to processing, https://snipboard.io/wEaqy3.jpg . The webhook are configured correctly.

Hi there!

Thank you for sharing the screenshot. The order notes indicate that you have enabled the following option: “Issue an authorization on checkout, and capture later” in Stripe payment settings.

If an order is placed while manual capture is enabled, the order will be assigned the “On Hold” status. To capture the authorized payment, you need to manually change the order status from “On Hold” to “Processing.”

If you want to disable that feature, follow these steps:

1. Navigate to?WooCommerce > Settings > Payments > Stripe > Settings.
2. Scroll down to the?Payments & transactions?section.
3. uncheck the box labelled?Issue an authorization on checkout, and capture later.
4. Scroll to the bottom and click?Save changes.

For more details you can use this article.
https://woocommerce.com/document/stripe/admin-experience/authorize-and

I hope this helps.

Hii Dear,,

Thank you so much for this clarification. I am bit confused about this. Now i feel relaxed… Thanks again…

Hi there,

You’re very welcome! I’m glad to hear the clarification helped and that you’re feeling more relaxed now — that’s what we’re here for. ??

Since the issue appears to be resolved, I’ll go ahead and mark this thread as Resolved.

If you have any further questions in the future, feel free to start a new topic — we’re always happy to help!