• On January 16th 2020 someone mentioned a big bug for refund transactions on WCFM forum:
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    Hello.

    While testing Stripe Direct split pay. We encountered an error in the refund. The refund was requested from the vendor level and the admin account approved.

    A sale was made for $9
    $.70 was taken as an application fee and the Stripe fee was $.56
    However, when the refund was processed, the connected account only refunded $8.30 and the platform account refunded $.65 to the connected account

    Correct me if I’m wrong but if a vendor initiates a refund, without an option to choose partial or full, the refund is assumed to be a full refund. Also this transaction suggests that it was triggering a full refund.

    1. The platform account should have refunded the full $.70 to the connected account
    2. The full $9 should have been refunded to the customer
    3. Do vendors have a refund menu? One that they can choose partial or full from? Because I have everything enabled for vendors and the only way I see to start a refund is with the refund quick button in the orders menu.

    Thanks
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    Then you replied you will debug it on February 7th 2020.

    Now, are you planning to fix the problem soon? The money involved in the transactions should be your first concern as customers and business wont come back if the amounts are not properly defined.

    Please fix ASAP

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  • Plugin Author WC Lovers

    (@wclovers)

    What is your WCFM Marketplace plugin’s version? Use atleaset 3.4+

    WE had resolved this few versions back.

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  • The topic ‘Stripe Refund Not Refunding Correct Amount’ is closed to new replies.