Stripe recurring payments not taken from the plugin

  • Hi,
    I used this plugin for 2 years on different sites and everything work.
    Now, I’ve putted this plugin on a new website, but I’m facing problem with stripe.

    After the for e.g 1 month recurring, on stripe I can see the correct payment received, but on the website I don’t see the payment so the plugin put the user on expired.

    Please, someone can help me?

    Thank you so much

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Please check the following forum post.
    https://simple-membership-plugin.com/forums/topic/stripe-charge-failed-event-not-processed/#post-22328

    Let me know if the above is what is happening in your site as well?

    Thank you

    Thread Starter leoncloud

    (@leoncloud)

    Hi, thanks for answering.
    I checked that post and no it’s a different scenario. On stripe, the user doesn’t have any transaction failed.
    There are the first transaction (that one where user is created on WordPress) and the second one (so the first time of recurring payment) without any errors on stripe.

    Of course I can see the first transaction on WordPress but I can’t see the second one.

    Do you think I can reconnect (maybe adding some row on the database of the plug-in) the payment on stripe with the user status on the membership plugin?

    Thank you so much for helping

Viewing 2 replies - 1 through 2 (of 2 total)
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