Stripe Receipt not sent in live mode

  • Resolved gerem

    (@gerem)


    5 years, 2 months ago

    Hello,

    I am in live mode and check in settings “sent client stripe’s receipt”.
    But nothing happens.

    In Stripe dashboard i can see my live transaction, and see that in receipt history : “no email for this payment”.

    Thanks a lot for your help !

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Just for testing purposes, can you check to make sure e-mails can be sent from your site.

    Also in regards to your test above, did you carry out the trial purchase yourself? If you did, was the transaction finalized?

    Regards

    Thread Starter gerem

    (@gerem)

    Yes e-mail are sent from my server and the transaction finalized. I see that transaction in stripe dashboard.

    And just to be be clear : I am in live mode !

    • This reply was modified 5 years, 2 months ago by gerem.
    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Yes e-mail are sent from my server and the transaction finalized. I see that transaction in stripe dashboard.

    Did the e-mail land in your inbox?

    Please check the following documentation send-receipt-stripe-customers-email.

    If you are still having issues, please check the following troubleshooting steps solution-for-email-sending-issue-on-your-site.

    Let me know how you go.

    Thank you

    • This reply was modified 5 years, 2 months ago by mbrsolution.
    • This reply was modified 5 years, 2 months ago by mbrsolution.
    • This reply was modified 5 years, 2 months ago by mbrsolution.
    • This reply was modified 5 years, 2 months ago by mbrsolution.
    • This reply was modified 5 years, 2 months ago by mbrsolution.
    Thread Starter gerem

    (@gerem)

    Hello @mbrsolution ,

    The email was sent and i received it.

    I have a module that your team sent to me : asp-prefill-customer-name-and-email
    This allow me to prefill user email in stripe popup.
    Maybe something is missing in this plugin ?

    Because the receipt is not send from stripe because Stripe don’t find the email.

    In attachment screenshot of my stripe dashboard of a success payment in live mode that don’t send receipt :
    https://ibb.co/vjtZ0vX
    https://ibb.co/1GgJh0T

    Plugin Support mbrsolution

    (@mbrsolution)

    I have submitted a message to the plugin developers to investigate further your issue.

    Thank you

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Hi.

    Are you using new Stripe API (SCA complaint)? I assume you do since it looks like you’re based in Europe. But please confirm.

    Thread Starter gerem

    (@gerem)

    Hello,

    Yes i am using new Strip API (SCA compliant).I am from France.

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Thank you.

    We will investigate this further and get back to you with the outcome.

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    This should be fixed in current version (2.0.17).

    Please do let us know if it is.

    Thread Starter gerem

    (@gerem)

    Yes it is working now thank you so much !! ??

    Thanks you for your reactivity ??

Viewing 10 replies - 1 through 10 (of 10 total)
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