Stripe payments ok except sofort or other delayed notification methods

  • mmtomm

    (@mmtomm)


    3 years ago

    I suggest to NOT use payment methods like sofort, ideal… with this plugin. All those which requires the user to input banking information for the transaction on a 3rd party site (i.e. like klarna). Those are not processed immediately, it can take up to two weeks and often they fail.
    For credit card payments or they gpay, apple pay pendants it works great.
    It is not clear yet, if the problem comes from the plugin or stripe or both of them. Support threads are opened on both sides.

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  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    I know this is a review, and not a support request, but here’s a few ways to troubleshoot the issue you’re seeing:

    • If your server time is not correct, then it might be causing the transactions to fail. You can see what time your site thinks it is here: screenshot Image Link: https://d.pr/i/vpDfMX
    • Another thing to try is to remove the webhook secret in the Stripe settings page in WooCommerce. It’s not required, and in some cases seems related.
Viewing 1 replies (of 1 total)
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