Stripe Payment Issues?

  • Resolved Aaron Axelsen

    (@axelseaa)


    9 months, 2 weeks ago

    I have a site where we are using stripe payments (through the woocommerce stripe plugin – not woo payments) and something stopped working – I believe with a recent update.

    The stripe error that we are seeing is:

    invalid_request_error – payment_method_options[card][mandate_options][interval]

    Invalid payment_method_options[card][mandate_options][interval]: must be one of day, week, month, year, or sporadic

    Has anyone else run into any funky issues?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey there, @axelseaa! Thanks for contacting us. I’m happy to help you.

    You mentioned this started after the last update, do you mean from this plugin or WooCommerce?

    You are seeing this error on the checkout page, correct?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
      You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
    • Also, please go to WooCommerce > Settings > Payments > Stripe > Settings > Advanced and enable debug mode. Then, please try to run an order again to trigger the issue. This should generate Stripe error logs. After this please to to WooCommerce > Status > Logs and also look for Stripe errors and share them with us.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter Aaron Axelsen

    (@axelseaa)

    Thank you for the reply. Is there a way to share this info that is not in a public forum? Thanks!

    Hey, @axelseaa!

    The forum is our primary support channel for plugin issues. It would be great if we could handle the troubleshooting here, at least for the time being.

    Please feel free to remove any information you don’t want to share here.

    You can also use services such as https://quickforget.com/ or https://paste.mozilla.org/. Just please make sure to add enough time so we can check it before it expires.

    A few questions about the issue:

    You mentioned this started after the last update, do you mean from this plugin or WooCommerce?

    You are seeing this error on the checkout page, correct?

    Are your products memberships or subscriptions?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter Aaron Axelsen

    (@axelseaa)

    The process that we ran is generally only run every few months – so there were certainly both the core woocommerce update as well as plugin updates.

    I’m trying to go into a failed order and use the “Pay” option to flow through the checkout. When I try to complete that checkout, that is where the error appears. The error appears to be unique to the subscription based order. I am able to submit other orders not related to subscriptions with no issues.

    Here are the following with some redacted info:
    Status Report: https://pastebin.com/1KGHW6wb
    Debug Log: https://pastebin.com/4ULQphHL

    Thank you!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @axelseaa

    I’ve checked the system status reports and noticed you use an outdated Woo Subscriptions plugin. If you have a valid license with us, please download and install the latest version. And if the issue continues even after updating the plugin, please contact us directly here.

    As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there ??

    Meanwhile, I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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